The Westin Governor Morris Morristown

We used The Westin Governor Morris as our hotel room block for our wedding and truly couldn’t have had a better experience. From start to finish, the team made everything seamless—and as a bride, that peace of mind is priceless. One of the biggest highlights was the shuttle transportation they coordinated for our guests. They handled all the logistics—timing, pick-ups, drop-offs—so I didn’t have to worry about a single detail. Knowing our guests would get to and from the venue safely and on time allowed us to truly relax and enjoy our day. Our guests couldn’t stop raving about how gorgeous the hotel was—from the elegant lobby to the spacious rooms. We also hosted our welcome dinner at Blue Morel and the food was absolutely phenomenal. It was the perfect way to kick off the weekend. We stayed in the presidential suite on our wedding night which was an experience in itself. The room is stunning, spacious, and felt so special for the occasion. The staff went above and beyond to take care of us throughout the weekend, and we genuinely felt celebrated and supported every step of the way. And if you’re a bride 👰🏻‍♀️ looking for the perfect space to get ready, definitely check out their new Bridal Get Ready Room, The Wardrobe Suite. It’s designed with wedding mornings in mind and is such a convenient and beautiful space to start your day. If you’re getting married in the area, The Westin Governor Morris is a must—from the guest experience to the top-notch service and convenience, they exceeded our expectations in every way.

I Had a great stay here, the beds are so comfortable. Enough room for truck parking and pet friendly hotel. Will definitely stay again when visiting. Guest services were very welcoming. 10/10

I am highly disappointed with my stay at The Westin. On Monday evening, I checked into my room and requested to extend my stay by an extra night. The man working at the front desk said he had added an extra night for me. Once I settled into my room, I checked the Marriott mobile app to confirm the change, but it hadn’t been updated. Honestly, I wasn’t too stressed because the app is often unreliable, so I figured it would update by morning. Come morning, I checked again, and the app still didn’t reflect the added night — my check-out time was still set for that morning. I decided to call the front desk to confirm my extended stay and was met with further frustration. Before I called, I turned on the shower and discovered the tub was clogged. I called down to the front desk to 1) ask for someone to unclog the tub, so I could use the shower, and 2) confirm my extended stay. Maintenance promptly came and fixed the clog, which I appreciated, but when I asked about the extended night, the front desk informed me that I would need to book a separate night online, and they would adjust it on their end to ensure I stayed in the same room. I found this odd, as I have extended stays at other hotels before without having to book a whole new room. To make matters worse, the rooms were outdated, which didn’t meet my expectations for a hotel of this brand and price. Additionally, the elevator closest to my room was out of order during my stay, forcing me to wonder across the floor to find the next closest elevator. Regardless, I went to book the second night, only to find out that the hotel was completely booked. So, I had to scramble and find another hotel at the last minute. What I found most frustrating was the lack of transparency and communication. The front desk told me they had added the extra night upon check-in, but then I was told later I would have to book it myself. If they had informed me during check-in that they couldn’t extend my stay, I could have made other arrangements ahead of time and avoided all the confusion. It feels like they were aware they were sold out but didn’t provide me with the full picture until it was too late. As a frequent traveler, I expect better service and clearer communication. I’ve never encountered such poor handling of an extended stay request before. I am extremely disappointed in how this was handled and I have no intention of staying here again, nor will I be recommending any of my colleagues to stay at this location.