The Westin Great Southern Columbus

This is a very historic building. Inside is maintained pretty good. Service and all staff were awesome. I was not happy with the size of our room at all for the price. Really small and to upgrade to anything larger was ridiculous. We were there for a wedding as guests. I'm not sure how much the cost was for that beings the wedding plus reception was held there. The only convenience was we didn't have to go anywhere. I was also shocked at the homeless that were standing out front near the door, who inquired about spare money as you passed by. I have a hard time trying to recommend this place because of such a small room for the amount. I travel alot and stay at many different hotels and have a much better room for half the price. I'm adding to this review now that I just received a bill for parking after the front desk explained we could park behind the hotel which we were not told this is paying parking lot. We only seen valet on 1 side of the entrance and parked on the other to are surprise was still pay ,we were there for possibly 3.5 hrs which now they are billing us $102.00 . I will never stay here again and will warn others

I’m a lifetime titanium elite Marriott Guest. In my 25 years of staying in Marriott properties this has to be one of the worst run hotels I have ever seen. The Restaurant opens late every day. Supposed to open at 6:30 AM and did not open until 7:42. This went on for a few days and every time I’m told that the person is running late. Maybe that person should not be working there then? They give you a breakfast voucher and then you can’t get in to use it… Not to mention the restaurant staff is cold and extremely unwelcoming… The rooms are definitely dated and clean-ish, but not up to standards. The sheets were stained, and the bed was poorly made. Wallpaper is peeling off in some areas . I typically stay 200+ nights a year in Marriott properties and this place is just not up to snuff. Things like this start from the top, and I hope the manager reads this closely and understands that you have to take better care of your guests. You must hire better people. The one bright spot what’s the delightful young man that checked me in. He was extremely professional, attentive and should be put in a management role. He is the only reason I might give the place another chance at some point in the distant future…

This hotel is very outdated and needs a lot of work. Renovations need to be made. Old furniture, stained carpet, musty, smell in the lobby, and stained bathroom towels. Poor customer service. I requested extra towels at check-in. Was told that they would be brought up to my room that afternoon. Got back to my room at 9:30 that night and there were not any towels. Had to call again. I waited an hour. Then I called again. It was now 1130. Was told she was the only person at the check-in desk and she would get up to the room as soon as she could. got our towels at 11:50 PM. They were warm like they just came out of the dryer. And they were damp. Absolutely disgusting. I would never stay here again. this is also a very sketchy neighborhood. Right across from a public bus stop. Buildings were abandoned. Definitely did not feel safe walking into this hotel.