The Westin Kolkata Rajarhat

The hotel was very nice and very clean. Amenities is all available. Many of bottles of water. Room is very big space, mattress, pillows are very comfy I sleep very well. Once I check in very late night reception are in rush to explain information about hotel and services. I the morning one of men reception staff not good at all keep us waiting very long time once I goto ask about check out is everything okay and he say yes without say sorry or apologize I almost late check in at the airport. Management needs to approve the staff service and attitude quickly. Restaurant is very nice and very clean. A lot of choice for the food and beverages. Wonderful breakfast buffet.

Well lit spacious rooms, cozy bathroom with a tub, both having an awesome view of the lush greenery outside. Swimming pool was pretty well maintained. The breakfast and dinner buffet was very good too with extensive varieties specially the desserts. But most importantly the staffs were very polite and courteous.

Extremely Disappointing Stay – Feedback for Immediate Attention I recently stayed at your property and unfortunately, my experience fell far below expectations. I feel compelled to share detailed feedback in the hope that it leads to genuine improvements in your service quality. 1. Lack of Air Conditioning in Guest Floor Lobbies and Lifts: The absence of air conditioning in common areas such as guest floor lobbies and elevators made basic movement within the hotel extremely uncomfortable, especially in the heat. 2. Repeated Follow-ups for Included Amenities: The complimentary drinks included in my package were never provided proactively. I had to follow up multiple times each day to have them sent to my room. On one occasion, even after repeated reminders, they were never delivered at all. 3. Unacceptably Slow Room Service: Requests for basic items like cutlery took over an hour to be fulfilled — on most occasions, I had to eat without them. 4. Chaotic Breakfast Service: The Sunday breakfast was nothing short of a nightmare. Despite asking for two pieces of fresh paratha, only one was served. After following up, I was assured the second would be brought, but it never arrived — even after a 2-hour wait, including a long delay at the restaurant entrance. 5. Inflexible Transfer Policy: Despite the fact that transfers were included in my package, I was told I could not change my drop-off point from the airport to the railway station. This inflexibility was inconvenient and made no logical sense, especially since it was a simple route change. 6. Negligent Checkout Support: I requested luggage assistance before check-out and waited for 30 minutes — no one ever arrived. Because of this, I left behind my shoes and a necklace in the room. While I managed to recover my shoes thanks to a later realization, the necklace remains missing. I urge you to assist in locating and returning it. 7. Poor Call Handling and Communication: The staff handling phone calls to the hotel were unresponsive and dismissive. A woman who I believe was named Anu repeatedly asked for time to “check” and never followed up regarding my lost items. Eventually, she stopped taking my calls altogether and routed them to Mr. Saurabh in housekeeping. He was the only staff member who showed accountability and promptly helped me retrieve my shoes. His assistance deserves appreciation, but one competent staff member does not make up for the larger systemic issues. In conclusion, I would rate my overall experience 1 out of 10. The lack of basic service, poor coordination, and the negligence I experienced are unacceptable from any hotel, let alone one that presumably claims to offer quality hospitality. I sincerely hope you take this feedback seriously and implement corrective measures to prevent future guests from having similar experiences.