The Westin Maui Resort & Spa Ka'anapali

We stayed at the Westin Maui Resort and Spa from July 13-22. We really enjoyed the property and loved the ocean views each morning. The location was perfect as it was a very short walk to Whalers Village for shopping and to grab quick items from the ABC store. We want to recognize the cleaning staff (Evelyn) for doing an outstanding job on our room! It was always clean and stocked with fresh linens. She was very friendly and welcoming.

We stayed in a Premier Suite at the Westin and it was such an amazing experience! The views from the entire room were breathtaking! The first thing we noticed was there was a balcony that connected all of the rooms and had an incredible ocean view! There was also a separate ocean view from the bedroom! The entire staff was extremely friendly and helpful. The housekeeper kept the room super clean to where every square inch—inside and out—felt walkable with bare feet. She knew us by name and greeted us every day. The restaurants and markets were also great, and the resort is steps from Whalers Village, making it a prime location for a vacation! We can’t wait to come back and stay at the Westin!

Our family just returned from a week at the Westin Maui, and unfortunately, the experience fell far short of expectations—especially for a property positioned (and priced) as a luxury resort. While the grounds and setting are beautiful, the service across the board was shockingly poor. From the office staff to housekeeping, the concierge, and the front desk, the prevailing attitude was indifference. Requests were met with shrugs, questions with blank stares, and follow-through was rare. It felt as though staff were either undertrained, poorly managed, or just didn’t care. Public spaces were consistently dirty—hallways, elevators, and pool areas often looked like they hadn’t been cleaned in days or weeks. Communication was lacking at every turn, and attention to detail, whether in room readiness, food service, or amenities, was nonexistent. We had to chase down basics like towels, clarification on charges, and even housekeeping service. It’s clear the resort is in need of a leadership overhaul. There’s a beautiful property here—but it’s being wasted under the current standard of service. With better management and a commitment to hospitality, it could be a truly excellent destination. Sadly, right now, it simply isn’t. I would not recommend the Westin Maui until significant changes are made.