The Westin Melbourne

This is the best Westin I’ve ever stayed in. Beautiful rooms, professional and friendly staff, and fantastic location. Because I had to take some work calls at unusual times, I had to rely on room service for several meals - it was outstanding. Room service can be hit or miss at Marriott properties these days, but at the Westin Melbourne it’s first rate.

As a Titanium Elite member, I initially debated staying at The Westin Melbourne due to the lack of an executive lounge, which is one of my favorite benefits—especially during longer stays. I’m so glad I decided to stay anyway, because our experience was nothing short of perfect from the moment we arrived. Check-in was warm and welcoming, with the front desk manager even stepping out to personally greet us. That small gesture really set the tone for the rest of our stay. Our room was comfortable, well-appointed, and offered a great view. Breakfast each morning was excellent—fresh, with plenty of variety. The service throughout the stay was consistently outstanding. Anytime I called for something like ice or glassware, it arrived within five minutes. What really stood out was the attention to detail: during checkout, a staff member actually apologized for not having the correct glassware in the room one day—something I hadn’t even mentioned. That level of proactive care goes above and beyond most Marriott properties I’ve stayed at. The location is another major plus—right in the heart of the city, within walking distance to shopping, restaurants, and many key attractions. Overall, I highly recommend The Westin Melbourne. I look forward to the opportunity to stay here again.

I purchased a $150 voucher for The Westin Melbourne, intended for their High Cheese experience, shortly before the pandemic. Unfortunately, the offering was suspended for a long period, making it impossible to redeem the voucher as intended. By the time High Cheese returned, the voucher had expired, despite the fact that much of its validity period coincided with COVID disruptions. I reached out to ask for a reasonable resolution, and while I appreciate the polite correspondence from the hotel manager, I was ultimately offered only a $50 credit. While I understand policies exist, I expected more flexibility and goodwill from a luxury hotel brand, particularly given the circumstances. This experience has left me disappointed and unlikely to return, and I share this in the hope that others are cautious when purchasing vouchers here.