The Westin New Orleans

The Baseline: For a hotel the rooms must be clean/comfortable, the amenities on the property must be usable/convenient, and the service on property must meet the needs for a comfortable stay. Room: We had a very comfortable and relatively clean room when we had our stay here in April 2025. We had issues with the television which the hotel staff was quick to fix. Our view allowed us to see the Mississippi River and the New Orleans skyline. The beds were comfortable and clean. The toilet had a good water pressure flush. The shower/bath had good water pressure though the shower curtain leaked out more water than preferred (order more bath mats when staying here). Amenities: There was a great and I mean great bar with an awesome view of the French Quarter (nice to see it and not be in it at times) and the Mighty Mississippi. There was a roof pool and exercise facilities. The elevators take you to parking or the very nice mall at the bottom of the structure. The hotel also collaborates with tour groups that can give a sizable discount for things like bayou tours, ghost tours, etc. Service: Staff were great when we stayed and kept our room clean and fixed our television issue. Very happy with the hard working staff.

Roxie at the Concierge Desk was extremely knowledgeable and helpful. She was very informative and had several informational brochures about ghost tours, walking tours, and even a 2nd line tour our family could embark upon, she also had several suggestions for restaurants we should dine at. Please stop by and pay her and her colleagues a visit, they are a wealth of knowledge and information. You won’t be disappointed. Thanks again Roxie for your welcoming hospitality and attention to detail!! Your new friends from Mississippi, The W’s

Wonderful experience at the Westin New Orleans hotel. From the moment we arrived, until we checked out, the experience was great. Checkin went quickly and had great customer service. The hotel lobby is beautiful, smelled divine and had stunning views. Arriving to the room was pleasant as it was cool, spacious and clean. The bedding had quality linens and so comfortable. We did order room service and that was good as well, food was hot and fresh and came relatively quick. Having access to close shopping, coffee shops, and canal street was also a plus. I really enjoyed this hotel; the location and the overall experience. I would recommend this hotel and definitely stay again. Thanks for a great experience Westin.