The Westin Ottawa

Conveniently located downtown, a 10 minute drive the VIA Rail. Check-in was quick and efficient. I really appreciated being asked for my Marriott Bonvoy Member number and receiving a room upgrade—such a nice touch. It was my first time seeing a digital system outside the elevator to access floors. Great security feature! The pictures look exactly like the website. My room has a beautiful view of the Rideau Canal, is bright and spacious with a super comfortable king-sized bed. Room service arrived in just 10 minutes with generous portions, and I was especially thankful for the unexpected glass of water that came alongside my pop. The delivery person was friendly and professional. The bathroom was a standout—the elevated shower and powerful showerhead were a dream, and the White Tea bath and body products smelled amazing without being overpowering. My skin felt clean and moisturized after. The linens were soft and cozy, and I’ll definitely be heading to the website to buy the pillows! I also loved the thoughtful touch of my name on the TV when I turn it on and the Sleep Well Lavender Balm on the bedside table. Checking out was just as seamless as checking in. If or when I come back to Ottawa, The Westin is my top choice to stay in. An excellent stay from start to finish.

Very nice hotel. Clean rooms and pleasant staff. Download the Bonyoy app so that you can check in without having to stand in line. Elevators are confusing at first- use your key or app to unlock Elevators, enter floor number, and it will tell you which of the 4 Elevators to get onto. It happens fast so pay attention.

Horrific experience today, I left me earphones in the safe, locked at check out realized 3 hours into my drive home. Called hotel and was informed they would have security check on items. I was Informed housekeeping would be the one to return items. No return call so called for second time informed again that the items could not be found. I stated I have 2 witnesses that the items were locked in the safe and could I speak to security who attended the room this was denied. But finally given the email for security and phone number post hours of zero response and still denying items never found. Left message for security they did call back and this department confirms yes we have your items. Called back housekeeping and they provide a third party response that I had to fill out the information and they would return items but contacted by this website 12 hours later told again they still cannot find items? Again call back security and confirmed items found call back for the 5th time to have this rectified only to again fill out the webpage. So post Spending $1000 on the hotel for 4 nights they now want an additional $48 to mail it back. Wow checked with Canada post and they informed it would cost $4.43. Really Westin this is unacceptable.