The Westin Resort Guam

Had a good stay here but the hotel is definitely past its best and has not been upgraded so there are lots of parts that look a bit worn. The room was spacious and comfortable and everything worked well apart from a rusty shower which sprayed in different directions. The staff was friendly and helpful. The location is good and you can walk to many shops and restaurants. The pool isn't bad and the beach is clean and relaxing. Breakfast was pretty good with decent choice. With a bit of extra care this could be a great place.

Gave 3 stars due to the room and room service was not great. We had a buzzing in our bathroom the whole time that was pretty distracting and we called room service for coffee's and restock some things and they weren't really available. One night we called like 20 times and no one answered so we gave up. The other night we asked for coffee restock and they never came. For 5 nights the small hotel room no microwave was almost $1400. We ordered room service the first night paid $90 for 2 steaks and they were absolutely terrible. I only didnt say anything because I was too tired from traveling and just dealt with it. Honestly, it was like they cooked it in a microwave. Seems like we are just paying for location. Location was very nice and being on the beach and amenities were great. The staff is very friendly and helpful that we interacted with. Bed was very comfortable, view was great.

The front desk managers were awful and lying managers. All they had to say was short staff.. it's not customers problem. They need to manage the people. 50min to check in and no towels when I check in.. ask for towels took them over 1 hrs. During mu 9days vacation in this hotel the cleaning was done 7pm. There no towels to take a shower after swim. All they say was short staff.