The Westin Resort & Spa Himalayas

I stayed at The Westin Himalayas last week and couldn’t be happier with my experience. The property itself is beautiful — stunning views, relaxing spa, and great restaurants — but what really makes this place stand out is the amazing staff. Everyone I met was so professional, friendly, and genuinely dedicated to making our stay special. Both restaurant teams were fantastic — especially the breakfast shift, who handled the busy peak hours with such grace and warm smiles. A highlight for me was the massage with the eye treatment — absolutely worth it! The lady who looked after me delivered a phenomenal experience, and I’d recommend it to anyone visiting. I want to give a special thank you to Chenbi, who went above and beyond helping me organise a surprise birthday for my friend. Sorry for all the last-minute changes with the decorations — it all worked out perfectly in the end! Chenbi was also kind enough to personally show me the Toya restaurant when I couldn’t decide where to have dinner — so thoughtful. The cherry on top was our local tours with Manish and our driver Praveen — we spent two wonderful days exploring the area with them. Praveen’s driving skills were fantastic, and he took us to a beautiful cave he recommended — we loved every moment. The time we spent by the Ganges was truly special too. Also, a big shoutout to the housekeeping team — our room was always spotless, and they were so friendly, always asking if we needed anything whenever we met them in the corridors. The only downside was a few rude guests, but that’s no fault of the hotel — big credit to the staff for handling difficult people with patience and keeping smiles on their faces. Overall, this was a beautiful and relaxing stay, made truly memorable by the incredible team.

I often stay at The Westin with my children, and overall, I really enjoy the experience. The hotel is clean, family-friendly, and provides a comfortable environment for both adults and kids. The food is very good, and the quality remains consistent with every visit. One area that could use improvement is the responsiveness of the staff. While some staff members are active and helpful, a few others are not very attentive, which slightly affects the overall service experience. Despite that, it remains one of my favorite places to stay with family. I would definitely recommend it to others — with the hope that the hotel works on making the overall staff service more consistent and responsive

The Westin Himalayas is undoubtedly a stunning property nestled in the lap of nature. As a newly constructed hotel, it boasts modern architecture and design that blends beautifully with the serene mountain surroundings. The views from the property are absolutely breathtaking — waking up to the sight of the hills wrapped in mist was a true highlight of the stay. The rooms were impeccably clean, spacious, and hygienic. From the crisp linens to the well-maintained bathrooms, everything reflected high standards of upkeep and comfort that you'd expect from a premium Marriott property. Housekeeping did a commendable job and ensured the room felt fresh every day. The service throughout the stay was mostly satisfactory — staff were generally polite and responsive. However, my pre check-in experience left a bit to be desired. A member of the front office team, unfortunately, came across as quite rude and unaccommodating during the initial interactions, which was disappointing, especially as a Marriott Gold Elite member. That said, I truly appreciate how the issue was handled later. One of the senior officials stepped in promptly, addressed the concern with professionalism, and ensured the rest of the experience went smoothly. In summary, The Westin Himalayas has all the ingredients of a perfect luxury getaway — mesmerizing location, clean and comfortable rooms, and decent service. A few lapses in the check-in experience aside, I would definitely consider staying here again and hope to see even better service consistency as the property settles into operations.