The Westin San Jose

This hotel, centrally located in downtown San Jose, has all the amenities and facilities that a Westin has to offer. A beautiful historical antique style hotel, keeping with the original of its roots, formerly the Hotel Saint Claire, now placed in National Register Historic Place. Check in process was seamless, cordial service; all staff attentive and welcoming. The rooms, the reason of not a 5 star review, although well appointed and and in very good condition, are rather small, typical of a hotel built 100 years ago (1926). The king size bed occupies almost 50% of the room. Perfect for a solo traveler and for a night or two stay, but longer stay, or 2 in one room, and you will find no room for your belongings, a bit cramped. I used the desk for my luggage. The bathroom has no space for toiletries, though I loved the decor. And yes the bedding typical of Westin, comfortable, with a nice feel of cleanliness. Although not enthusiastic about the room size, I will patronize this hotel again, I understand that it comes with the territory of staying in a 100 years old hotel facility, Very Charming.

The single queen room I was in appeared to be recently refurbished. New fixtures in bathroom, new desk, comfortable bed, personal fridge, and more made the room very comfortable. Check-in and check-out were efficient. Little waiting for elevators. The parking was disappointing. Either a public lot a couple blocks away, or expensive valet that requires one to text ahead fifteen minutes. Room service was insultingly overpriced. A $31 bowl of mediocre pasta ended up being $47 with all of the taxes and fees (most of which were just contrived layers of profiteering).

All in all was a decent hotel experience, except a specific night crew employee was surprisingly rude. This was me and my sister's first time at the hotel and thought it was nice before that interaction. She berated us even though we repeatedly said we were residents of the hotel, we had just gotten lost. Most likely, will not book again.