The Windsor Suites

Reading some of the reviews before I arrived made me wonder if I was making a mistake. Not at all is the answer! This place is wonderful. Whilst, yes, the decor is dated in places, the rooms are large and spotlessly clean. My room had a very usable kitchenette and plenty of space. The views of the city from my balcony were spectacular and the location was ideal to access all that I needed. Sadly it rained for my entire stay so I didn’t get to enjoy the pool! The property was quiet and felt very safe. Oh yes, I particularly want to mention Benjamin who checked me in. He was everything I would ever want in a warm and efficient welcome! What a first rate employee.

The front desk receptionist was efficient but kind of cold. Not a tiny bit of smile at all… I was even thinking did I do anything wrong? The room was clean, big and well equipped as a suite should be. However the toilet was as noisy and powerful as a jet engine. The pool was beautiful.

Absolutely appalling!! I was here for my sisters WEDDING and the rudeness my family and I experienced is disgusting and so unprofessional, especially the price we paid per night! If I could rate this a negative star I would. First of all, we booked this hotel 5 months ago for a small wedding block for three days. The rooms were paid in full and booked directly through the website. Upon check in, someone in my party was informed that the hotel “accidentally” overbooked the hotel and gave their room to someone else! HOW DOES THIS HAPPEN? The front desk lady was rude and nasty and seemed to think she didn’t have to lift a finger to help us figure out a solution. Second, we called down to the front desk to ask if 4 champagne glasses could be delivered to the room. The front desk rudely told us that they don’t have champagne glasses / ANY time of glass and that they don’t allow requests like this to be made. Excuse me? There’s a BAR in the lobby and you’re going to tell your guests that this can’t be accommodated, especially for a wedding party? Thirdly, my elderly grandma had called down FOUR time for a change of towels and was told that someone would bring the towels up to her room. She had to wait FIVE hours for someone to bring them. How does this happen? For upwards of $300 a night, this is completely repulsive! The front desk lady should be terminated, her attitude and apparent annoyance of anyone going to speak to her is the most disgusting behavior I’ve ever witnessed at any hotel establishment. Mind you, again, we had a WEDDING party stay here, you would think the hotel would have done to make our experience better, but, no, we only received attitude and annoyance from the front desk lady. I’ve had better experiences at a holiday inn than I did here! DO NOT STAY HERE!!! And to sum it all up, none of our AC units were working properly. 90 degrees out and no one was able to help our rooms cool down!! I’ll be filing a complaint with corporate immediately.