Thistle Hyde Park

Love this hotel! We have stayed there three times during last three years:) The most beautiful- building, architecture and inside designs, left from the old times. It is so nice and good! People are welcoming and helpful, we had the best experience there. And the Hyde park near. Simply - the Best!:)

Great location but a bit tired. Plumbing and heating need modernising so that the heating works (and guests don't have to rely on electric heaters) and it is possible to have a shower without flooding the bathroom. The floor becomes lethal when wet so watch out. Staff serving breakfast very grumpy and unhelpful. Reception staff though were lovely and the second electric heater was supplied quickly when advised one was not sufficient because we were cold the first night of our stay. Not greatest hotel we've ever stayed in but it is reasonably priced for London, especially when so close to the park.

Staff was amazing. Hotel was horrible. The first room we had the sheets were dirty with hair and stains. We were moved to a smaller second room for the night. The next morning our keys did not work after breakfast, the door lock broke. We were moved to a third room for the 2nd and last night of our stay. That room also had dirty sheets with hairs and small stains. We were so exhausted we slept on top of the covers. We went to use the bathroom is the morning and found the ceiling covered with black mold! Great and friendly staff but would never stay there again.