Thon Hotel Bristol Stephanie

Nice hotel close to the metro Louise and half an hour walk to Grand Place. Got a free upgrade of the room, very nice. A really big comfortable room and everything was clean. Small fridge in the room, good. Breakfast was good as well, but nothing that you never saw before. Except for the fresh pressing orange juice machine. When checking in, you get a free welcome drink - thanks for that, guys! Service was banging on my door at half past eight, forgot to hang the DND card outside, of course my fault, but still quite aggressive.

The room itself is very spacious and nicely equipped. Hotel services were horrible every single time there was no one at reception so you either wait or you solve your own problem. Front desk staff were totally helpless, all of them were not willing to help at all time. I even got questioned about my issues, it’s ok if you can’t help or are not able to help, it’s really unnecessary to response with such attitude. I realised it’s a chained hotel company so hotel itself should reflect on its services and staff training. It does not match such level at all. Maybe it’s the few staffs at my period of staying that are terrible, it’s not acceptable. The elevator was also broken two days out of my three days stay, luckily I stayed on the 1/F. I DO NOT recommend this hotel to any tourist and travellers.

I feel very disappointed with the service provided by the staff. After we made the reservation and paid for the hotel and everything, they asked us for an extra €100 as a deposit, telling us it would be fully refunded at check-out. That did not happen. They kept €40 and lied to us. It’s a shameful way of managing and a clear scam. I do not recommend this place to anyone.