Thunderbird Resorts Rizal

Resort and hotel rooms are okay but the function rooms for events needs a make over. Food choices are also limited and there’s no convenience store nearby.

Rooms-The new room in villas are spacious and good. We stayed a family suite and 2 deluxe suites all with pool view. The new pool is great, big and clean. For me personally, we had it for ourselves. Service-Needs improvment because there is no proper hotel desk(replaced by the casino concierge) and the staff needs retraining on basic hotel servicing. Location-This is because we live in Taytay and this feels(ambience, view, trees, birds, golf course) so far but just a 40 minute drive actually. Food-The paid/ordered food is okay. But the breakfast buffet needs creativity and enhancement.

taffs looking at us while entering our room. And it looks they are judging us. I have seen one room from our front that looks like they are having a party, also asked for extra chairs and they were also a lot but they were not monitored unlike us. We feel discriminated. Does it look like we are poor and they are rich? We are already aware that 10pm guests shouldnt be in the room anymore but we still got reported and reminded. This is the first time we encountered this, we have been to bigger 5star hotels and they dont count guests. I guess you needed bigger income as you dont have a lot of visitors to book with you anymore. The room is also not that clean esp the beds that we get bites. The curtain is also dirty. I hope we get refunded or if you can rebook us a new one to make it up to us. We need a good experience from this hotel since we paid much for it. I hope this my email reach the right management.