Tigotan Lovers & Friends Playa de las Américas Adults Only

Really impressed with service and listening to feedback. When I reported the room phone was not working they were very quick to fix the situation. They sent out a email survey during our stay and I reported one of the lamps was not working and the same day they fixed it. Great choice during breakfast, something for everyone. Only issue we had which I am sure can be resolved is room 010 is the first room on the floor. It needs to be better sound proofed. You can hear people playing ice hockey arcade game from the games room, and hear the floor polishing cleaning machine as well, the shower pressure needs to be improved and the hot water as well in the shower. The sink is fine, just the main shower. Apart from that everything else was great.

Just sat in reception with our sad faces on after checking out of TL&F. We had a great 10 days holiday and would definitely recommend this hotel. We stayed in the romance room which came with the exclusive package. Not sure the room itself was worth the upgrade as it wasn’t much better or bigger than a standard room, just a few extra touches like fancy lighting, hot tub bath, built in speakers etc. if you can get it for a good price then go for it, but if it’s excessive then just opt for the standard room plus exclusive package. What was definitely worth it was the exclusive package which provided us with free food and drinks all day from 10am until about 6:30pm. The only downside to this was that you could only drink and eat in the exclusive lounge, and were not allowed to take drinks or food from there out by the pool, so unfortunately we still spent a fortune paying for drinks at the pool bar as we didn’t want to be sat in the lounge all day. It wasn’t very comfortable being sat in the exclusive lounge with the sun beaming down on you as it was a bit of a sun trap - bright white tables and bling decor everywhere made it a bit blinding, but still, I’d say it was worth it. Entertainment was really good and on all day All staff were friendly and very attentive The buffet was literally on of the best we’ve ever had for choice and quality of food . Honestly we travel a lot, and this was the best buffet food we’ve ever had. The attached restaurant, Santa Rosa Grill, was absolutely unreal! The food was top level food and I’m so surprised that more people do not use it. If you get the complimentary meal, like we did, I would 1m% recommend you go and enjoy the food. Huge portions too, so I’m glad we saved it for our last night so we could pig out and not worry about the extra 2000 calories! Location was decent but I’ve had much better. Would be perfect if it was beach front, but can’t have it all. The hotel Gym is very basic. Good enough but just 3 minutes walk is an amazing gym called Minimal Fitness. Probably the best gym I’ve ever been to.

Hotel was lovely. Room very clean. Staff extremely nice. Especially the young lad round the pool. My husband had a brace on his leg and the pool lad every day came to us to ask if we wanted a bed in the disabled area. I didn’t get his name. Has short dark hair. Only fault was the view in our room which looked out onto what we thought was a derelict building. At lunch one day the manager was talking to people in the restaurant and came to our table. We did mention this and he asked if we wanted to move our room. we were only there five nights so didn’t accept his offer. If we had been there longer we would have requested a room with a better balcony. Even looking out into front street would have been acceptable.