Timber Run by Retreatia

Nice ski condo near the Steamboat ski resort. Amenities were very clean and well maintained. Loved the frequency and convenience of the shuttle service to the slopes. Condo kitchen and bathrooms were well stocked. The only knock was the cleanliness of the condo. The floors appeared to not have been vacuumed or mopped. Had to search the unit for a wayward TV remote. Found it under the sleeper sofa. Found a couch cushion under the sleeper sofa when searching for the remote. I would use Retreatia again.

This is specific to #308, Timber Run. It is managed by Vacasa, NOT Retreatia. No management on site, no one answers phone, even after DAYS of trying!! On your first day, the door code did not work, we found a number to call and it was someone overseas with difficult to understand language. We could not find the bus passes (required) as indicated we would. What a hassle. You CANNOT drop luggage on arrival day (if you arrive before 4pm checkin), NO one onsite to assist or answer phone. Unit has lounge seating for 5 adults yet promotes it sleeps 8 adults. We did find the upstairs bedroom to be excellent. Plenty of drawers, great shower pressure. Shower was very slow to drain. We would report it but no-one answers phone. Finally the common area pool & hot tub were very nice but there was black ice surrounding hot tub. An employee ? walked by and I brought this to his attention, he said "we know, the pump is broken". We are VERY lucky we saw this dangerous condition otherwise it was VERY slippery. No posted caution, no sand or anything to reduce the slippery condition. Oh, each unit in this property is managed by a different agency. Our unit was managed by Vacasa, others by Retreatia. You find out the difference when you ask for "on-call" shuttle. Our unit did not have it. We did like it but won't return to this property.

Worst travel experience of my life. Our unit (#107) at Timber Run is infested with bed bugs. We rented through VRBO and they will only refund us for the nights we did not use. My daughter is traumatized by the bugs crawling on her when she woke up. Don’t stay anywhere at this property. Bed bugs spread everywhere. The whole place is probably contaminated. Update as of 5:20 on 7/31: I’ve been told I’ll get a full refund at least. Brittany was very helpful. The people at VRBO we awful! Update on 8/9: now we are getting a run around from Mountain Vacation Lodging. Not clear that we will get a refund AND I now may be on the hook for an additional $1000 in cost at the hotel we moved to. Worst customer experience ever.