TIME Grand Plaza Hotel Dubai Airport

A Long Overdue Review – Outstanding Care and Service I stayed at the TIME Grand Plaza Hotel in November last year with my mom, and although our trip took an unexpected turn, the kindness and professionalism of the staff made all the difference. On the very first day of our stay, my mom unfortunately suffered a minor injury that required medical attention. The hotel staff immediately sprang into action to assist us. The lady at the front desk kept me informed while we waited for the medical team to arrive, and Ahmed, one of the staff members, stayed with us the entire time. He even accompanied us to the hospital, ensuring we got there safely and helping me with all the necessary paperwork — truly service beyond compare. After the hospital visit, the hotel arranged for us to be picked up. Yunus, the hotel driver, was incredibly kind and made sure we returned safely and comfortably. In the days that followed, the staff continued to go above and beyond. They regularly checked in on us, helped my mom get to and from the elevator (sometimes even escorting us all the way to our room), and provided a wheelchair for her to use around the hotel. We are deeply grateful to the entire team for their compassion, attentiveness, and support during a stressful time. Thanks to their care, what could have been a very difficult situation felt much more manageable. If I could give more than 5 stars, I absolutely would. Thank you again to everyone at TIME Grand Plaza Hotel for turning a challenging moment into a truly heartwarming experience.

Great Stay with Family-Friendly Facilities Check-in was smooth, and the hotel facilities were excellent. Everything was neat and clean, with ample parking space available. The staff were very friendly and helpful throughout our stay. We especially enjoyed the access to the swimming pool, sauna, and steam bath. The kids had a great time at the pool, and the room was spacious with a very comfortable bed. The hotel is conveniently located close to the metro, making it very accessible. Overall, a wonderful and comfortable stay!

We had a wonderful experience at this hotel. From the moment we arrived, we were warmly welcomed by Mr. Vinay, who was exceptionally friendly and helpful. The entire experience was amazing—truly a must-visit at least once in a lifetime. From the smooth check-in process to the inviting pool, spacious rooms, and excellent amenities, everything was simply outstanding. We couldn’t have asked for anything better. The staff were courteous and attentive, always ready to fulfill our requests promptly. My entire family and I thoroughly enjoyed our stay. Thank you so much! I’ve already recommended this hotel to my friends and family, and we look forward to coming back again soon.