Titanic Aqua Park Resort Families and Couples only

stayed at the hotel from June 30 to July 2, and everything about the experience was truly outstanding. From the very first moment at the reception, the staff were welcoming, professional, and efficient. Check-in was fast, and I was quickly escorted to my room, which was exceptionally clean, spacious, and very comfortable. The food was a highlight of the stay – delicious, fresh, and incredibly varied. Every meal was a delightful challenge in choosing what to eat due to the wide range of tempting options. The aquapark was clean, fun, and enjoyable for both adults and kids, offering plenty of activities and well-maintained facilities. The bar and snack areas were also excellent, offering great service and variety. The beach was beautiful, with soft, clean sand and a relaxing atmosphere. The daily entertainment and evening shows were enjoyable and well-organized, adding an extra touch of fun to each day. Overall, it was a perfect stay from start to finish. Special thanks to Mr. Sherif, a truly kind and welcoming gentleman who made us feel at home from the very first moment. Thank you for your hospitality and warm smile – looking forward to returning next year

We are so glad we booked this hotel for our stay. Facilities are excellent, staff are amazing, so friendly and helpful. Little faults to make. There was one or two times there was rubbish around the outside of our room, food left out but once I informed staff they fixed that quickly. The area is still in lots of development but surrounding area is fairly good. Our daughter loved the kids swim area and we had some great excursions and even got to swim with dolphins. Would highly recommend this hotel. Side note: definitely worth tipping staff for much better level of service

The Worst Experience Ever – A Total Disappointment After an amazing stay at Titanic Royal, we decided to visit Titanic Resort expecting a similar experience—but it turned out to be a huge mistake. What was meant to be a relaxing day out with family quickly became a nightmare due to the shockingly poor customer service at this resort. The behavior of the staff, particularly the Aqua Park supervisor, Mustafa, was unacceptable. His attitude was appalling—completely unfit for a customer-facing role. I’ve never encountered a staff member so comfortable arguing with guests, waving his hands dismissively, and telling us to go to reception if we weren’t happy. Even worse, he raised his voice at children—something that should never happen, especially in a family resort. The recreation manager was no better. He addressed us with his arms crossed, showing zero professionalism or basic courtesy, and offered no apology whatsoever for their behavior. This resort is an absolute disgrace. It’s clear they do not value their paying customers or understand what proper hospitality means. We also emailed General Manager to raise our concerns, but received an even more disappointing response that further proof of how little they care about guest feedback. I attached a picture of the response received from the General Manager for everyone to see how unprofessional they are and how much they don’t care about their customers. The email he shared very clearly shows how quick he wanted to close the case with many spelling mistakes that shouldn’t be made by a general manager and not a single apology for his staff appalling behavior. This shows that the lack of customer service is from top down. I strongly do not recommend this resort, especially for families with children. There are many better options in Egypt where true hospitality still exists and guests are treated with respect.