Tivoli Ecoresort Praia Do Forte

Vanessa and Quelli did a VERRY Good Job. I had a Makramee lesson with them and it was verry fun. Thank You

This is the second time we have stayed at Tivoli: the resort has a fantastic location, but the property is dated and it is not five-star quality. The service is very good. The staff is very kind and helpful. Unfortunately, only two days before our arrival they inform us about the renovation of the main restaurant, and this disrupted our entire stay. There was constant renovation noise on the beach and by the pool; even during lunch, there were pneumatic hammers working right next to us. The restaurant service (which used to be one of the hotel’s strengths) has worsened significantly since our last visit. The spa is very nice but requires an extra fee (which I have never seen in a five-star hotel). Management seems very distant from the guests; it is clear that there is a lack of concrete direction and the relationship with guests is very detached. Everything is left to the staff, who have limited authority but are always present and helpful, almost embarrassed by the problems that management should be solving. We spoke with the receptionist at the arrival manifesting our concern regarding our stay and the renovation but we never had a proper answer, it left us very disappointed and frustrated. Why do not close the resort for renovation?

I was caught in a heavy rainstorm and completely drenched, and the hotel guard refused to let me take shelter inside, even for a minute. He even checked with his supervisor, and they still denied me entry. I’m a normal, well-dressed person, not drunk or causing any trouble, simply asking for a minute of shelter from the rain. This kind of treatment shows a complete lack of compassion and humanity. Imagine if a member of your own family were treated this way. Absolutely unacceptable.