Tortuga Bay Hotel

What a beautiful place! It all started with the meet and greet at the airport which made arrival super easy and fast. Then the entire puntacana hotel grounds were just amazing. Our “room”, more like a villa, was excellent. Above all else, the hotel staff was the best. Our stay was wonderful.

Stayed for a week in the middle of February - a wonderful hotel. Weather was fantastic. The VIP service at the airport is unique, and very smooth. The staff are all friendly and warm (a special mention to Johnny and Alcedo). Breakfast at the Bamboo restaurant is great. Dinner at Bamboo, the Grill and La Yoga are worth mentioning also. The Spa is nice and relaxing. Good options for getting around the resort, and beyond, with bicycles and the golf caddy. The beach villa is very spacious and clean, with amazing views. The beach service could be better (can be quite slow at times) and the entrance to the sea is quite rocky (enter with care) All in all, a nice relaxing break! Thank you

The experience at this beautiful resort was clouded by an overpriced excursion that we paid for but wasn't honoured, we booked the excursion with this lady Esperanza, who was recommended by the hotel and we paid extra because we wanted to go to Los Tres Ojos Cave she didn't gave us a received or anything after we paid but because it was done on recommendation of the hotel we assumed it would be ok. On the day of the excursion, when we approached the hotel reception about it, there was no one waiting for us, so the receptionist had to call her and she immediately asked is we had proof of payment which was odd after almost an hour of us waiting it looks like she magically remember our booking and two amazing guys show up to collect us but when we mentioned the cave again the problem started anyway to conclude this we didn't get what we paid for, for the excursion it was not good , to avoid this kind of situations asked for proof and in writing to what places the excursion is taking you otherwise they rob you and even though is recommended trough the hotel they actually washed their hands and don't do anything. Guys, do not trust anything without written confirmation and your proof of payment.