Travelodge Hotel Sydney Airport

Great place to stay that is super close to the airport. Just a shame we didn't receive the same experience as the people checking in before us. Basically had the key thrown at us and told the room number, no directions on how to get to the room or anything else about the hotel. Our room was clean and super quiet which was great. We did not dine at the hotel due to flight times. I would stay again as it is value for money.

We were very happy with the room which was clean and quiet. We were able to walk there easily from Mascot Station and the complementary shuttle to the airport in the morning was great. You only walk through a doorway and the bus pickup point is right there. We didn’t use the restaurant but came back later to have a few cocktails and the service was very good.

This review is directed to CORPORATE and OWNERSHIP — not just the property. If I could give this place -5 stars, I would. As a frequent traveler and business owner, I’ve experienced many hotels — but this was one of the most disrespectful and unprofessional environments I’ve ever encountered. Let me be very clear: your morning staff and especially the manager are a liability to your brand. The level of rudeness, lack of communication, and complete disregard for guest experience is unacceptable — and if corporate is paying attention, you should be seriously reconsidering who you allow to represent your name. I was charged for early check-in without any prior notice of a fee, and then denied breakfast — something that any reasonable person would expect to be included if you’re checking in early. When I questioned this, I was treated like a nuisance, not a paying guest. The manager on duty was dismissive, hostile, and completely unfit for a customer-facing role. She gave me attitude instead of answers, and when I attempted to express my concerns calmly, she was joined by a front desk staff member who interrupted and tried to shift blame to me — rather than taking responsibility for their own poor communication and lack of training. This is not just a bad experience — it is a systemic problem rooted in bad hiring, bad training, and worse leadership. What’s worse is that I witnessed this manager treat local Australian guests with friendliness, while showing a completely different, negative attitude toward foreign guests — especially Americans. If this isn’t a case of bias or prejudice, it certainly looks like it. Housekeeping? Nonexistent. I stayed for two days, requested room cleaning both days, and never received it. Had to call multiple times just to get towels. And by the way, the room had mold in the shower, dirty walls, and was far from the standard shown online. At checkout, the same manager was just as rude, not a single “thank you” or gesture of common courtesy — just a cold “you’re good to go.” That’s not hospitality. That’s someone who hates their job and shouldn’t be in it. If anyone at the corporate or ownership level cares about the reputation of this business, this manager’s behavior and the culture she promotes should be reviewed immediately. I am willing to provide further details and video footage if contacted. Everything is on camera — and I’ve already reported this to Booking.com.