Triforêt Alpin Resort

Highly recommended! 🤗 The chalets are cozy and offer everything you need for a pleasant stay. The restaurant could work on their service a bit, but overall the food was great and the atmosphere was nice 😊 Perfect for a weekend in the mountains 🏔️ Plus they are dog-friendly 🐕

Expectations were very high when seeing the website and communication visuals of this new hotel. Unfortunately, the overall stay didn’t match expectations and turns out to be a bit disappointing as a lot of improvements have to be made to reach a luxury service: - Breakfast was very very basic in terms of food + equipment (no toaster) as it is a basic set up in the restaurant but not luxury. - There is no snacks included like seasonal fruits bowl neither salad buffet for lunch break you have to get it extra either at the restaurant either at a Hütte from the ski station. - Spa area very nice interior design and enough resting rooms to have your own space when it is crowded. However to keep in mind that it is overall very small (which also has its own charm, depending on what you expect). - Fitness room very small with a all in one machine, it covers all the basic equipment and a few mats but nothing special. - If you come with an electric car, charging is not included from the hotel and there are only 2 plugs.

I will make sure to make my Feedback as detailed and constructive as possible so it can help someone in the future and best case the Hotel takes it also to see what they possibly can apply to improve. Pro‘s: - Really nice room - Nespresso Machine, nice interior, clean, comfortable beds 👍🏻👍🏻 - Spa Area really nice- has refreshments in the Pool Area & Massage Area like water and bananachips - Restaurant that belongs to the Hotel has really good food 10/10 … You can tell they have a great chef who knows how to cook. Really delicious Contra - I was not happy with the service Hospitality and Generosity is NOT what I experienced Why? 1. We had technical problems with the Phryl Card that you are supposed to get beforehand to not pay the 14 Euros to access the route that leads to the Hotel. On the website it says you can drive up there and you will get reimbursed from the hotel. Once arrival the comment was , that this is only in winter that you get reimbursed. Absolutely a minus point to not reassure us here and support. 2. Once we arrived I asked for the options for an upgrade as we had the lowest room category. The reply was : „ Oh well the jump from your category to a higher one is quite high but if you want to I can check IF we have any availabilities“ Really? How high the jump is, is my worry and not her worry. Felt not taken serious and to be honest found that comment a bit disrespectful. 3. On day 3 I wanted to access the gym at 6:30 am, which didn’t work. So I went to the reception desk to let them know that my card is not working. The reply „ Did you try this …. Did you try this… Did you try that?“ The right response in that situation would have been „ So sorry that you have problems with your card. We will come with you right now to get it fixed“ Talking about Gym - During the day they have Water there, which is great, but not early morning. Which makes no sense to me. Location: Depends what you like to do it is great. For lots of hiking it is amazing. If you want to experience the area by car it might not be the best location for you. Hope that helps someone.