Tropical 5BR La Jolla Retreat by NamaStay
La Jolla · United States · 5859 Box Canyon Road
About Tropical 5BR La Jolla Retreat by NamaStay — Luxury Boutique Hotel in La Jolla
Tropical 5BR La Jolla Retreat by NamaStay is an exceptional 4-star hotel in La Jolla, United States. Guests enjoy a distinctive experience combining world-class facilities including pool, parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.6 / 5
Rented the most adorable cottage in La Jolla. Literally 2 blocks from the beach. The cottage was very clean and well kept and includes a parking spot. It is pet friendly which we love!! We walked pretty much everywhere. Enjoyed the Ocean Beach Night Market! Will definitely be back!!
While I wanted to like the property I got from La Jolla. When I arrived the property had not been cleaned at all and the pool was filled with algae. La Jolla was quick to respond and try and fix the situation. However, the pool had to be shocked and was unusable for half my trip. When it came time to get some money back from La Jolla, they would send random amounts money thru airbnb without any sort of discussion and wouldn't respond until after the 72 protection window thru airbnb. After the window passed they suggested I go thru airbnb in which airbnb said there was nothing that could be done since I was out of the 72 hour window. BEWARE of shady practices like this when you rent from them. If you run into trouble contact airbnb immediately and do not let them use their delay tactics to manipulate the system.
My family and I booked a vacation rental through VRBO, but it was managed by La Jolla Vacation Rentals. When we arrived it was pretty clear that it hadn't been properly cleaned and the backyard was going through some type of construction. We paid a lot to stay at this property for the week. When I emailed the company to let them know of the issues they asked me to send photographs. I sent them three emails of photographs and they just never responded. When I tried to follow up with them they didn't acknowledge it and when I asked for the cleaning fee to be removed from my bill since it wasn't properly clean when we arrived they refused, not addressing in any way the photos that I sent. I also voiced safety issues with them regarding the fact that some of the windows wouldn't lock and they never got back to me or acknowledged my email. I won't be booking any property that is managed by this company again. I will attach a few of the photographs that I sent them below.