Tropico

Clean rooms, good service, regular breakfast - nothing special - lunch and dinner as well - nothing extraordinary. Good swimming pool and great service at the bars

Regarding the room, it was fine. The breakfasts were good with plenty of options. However, I felt the buffet evening meal was overpriced for what you got compared to say the President Hotel. It was a lot more money for less choice and quality (sorry, but it's true.) I was happily surprised on my last evening when I got back to my room to find a bottle of fizz and a birthday cake. Not many hotels do this and it was really kind of you. For this reason alone I would come back to Tropico....just I'll be eating out each night!

This is a first for me. I arrived at the hotel, and they asked if I was going to order anything through room service. I said yes, and we discussed taking a deposit. I ended up not using most of my deposit, and when I checked out, they told me they didn’t have enough money in the machine to process the refund. They said they could give me cash, which I could exchange at the airport. I obviously refused! They then told me to contact my bank and ask them to reimburse me. How do they expect my bank to just reimburse me because I told them I overpaid? FFS. If you can't cancel or refund deposits, why would you take them in the first place??? Then, it was impossible to get a bill with VAT. I'm still waiting. The whole process lasted an hour! An hour where I was just standing at the reception waiting while they ignored me, watched me, and kept repeating, "It's the government policy. We cannot send money to international accounts." I almost missed my flight. I was going to review the hotel, but this ruined the whole experience. Anyways, if you want to know: The breakfast is very good, the gym is nice, but my room was damp, dirty, and full of mold. I was praying not to have an asthma attack. I always travel with disinfectant, and when I wiped the tables, the paper was orange/brown. It disgusted me. One positive thing: The staff is nice, especially at the restaurant and the cleaning team. I had a late checkout paid, and one of the cleaning ladies came to ask if I wanted some water to drink. That was very nice. But my overall experience was very bad unfortunately. They stole my money, litteraly !