Truss Hotel Times Square

From the second I walked in the building I felt welcome. I was greeted by Jessy who made me feel right at home from the beginning until the end of my stay. The room is not only spacious for nyc standards, but it’s extremely comfortable. The location is wonderful as well-very close to time square and the port authority. Excellent stay made even more special thanks to Jessy.

12 minute walk from Times Square, 40 min walk to Central Park, 12 minute walk to The High Line. I suppose it would be nice to stay closer to the subway if using that as main transportation on your visit. The room had a few glitches, including electrical. A light built into the headboard kept turning on spontaneously. We told them about it but it was not fixed. We found that keeping the iron box pressed against the switch helped. Comfort level of bed/pillows was on the lower side, maybe 3/10. Staff are all good, and speak Spanish. Overall a decent stay.

I stayed at the Truss Hotel this past weekend. The price wasn’t outrageous, but it wasn’t a bargain either. Finding the hotel was tough due to poor signage. The lobby was almost non-existent—dark, small, and uninviting. Carpets throughout the hotel and the elevators felt dirty. The room was clean but plain, with some items not working properly. The cabinet holding the fridge and microwave looked cheaply made from stained plywood. The bathroom was tiny and poorly appointed. The entryway to my suite area (not the room door) lacked a lock, which felt insecure. Despite a “Do Not Disturb” sign, a staff member walked in unannounced. That was my only staff interaction besides the front desk. The hotel runs with minimal staff and service. While it claims to be in Times Square, it’s actually in Hell’s Kitchen—not a bad area but not Times Square. If I’m paying Times Square prices, I expect to be in Times Square. Overall, there are much better options in NYC at this price. I won’t be returning.