Tsilivi Beach Hotel

Fab hotel, just returned back to UK after a wonderful week stay. Room was perfect location, friendly staff from booking in to leaving. Big thankyou to you all. Only disappointment, if you want a sunbed around the pool or terrace, you need to be up very early to beat the once a year visitors who just love to put towels out, leave them till afternoon before using them, 🤔

You get what you see in the pictures. The service was alright. The service was not on point in all parts of the hotel. The rooms Could have been cleaner and the bartender got real mad when my boyfriend accidentally dropped a glass. The bartenders service and politeness varied between those that worked the days.

Mixed bag. The entertainment was okay but nothing too exciting. Our room was fairly dirty and there were brown stains on the towels when we arrived. The bathroom door handle was nearly falling off and the door itself got stuck whenever we closed it; sometimes it could take five minutes and a lot of bashing the door to get out of the bathroom. Eventually we just left it open. The water to the room is extremely unreliable, temperature wise; turning the shower knob by a couple of degrees changes the water from scalding to icy, and it takes a long while to warm up at first. The electricity card slot was unreliable and electricity would flicker off and on multiple times when first entering the room. The travel cot we were provided was very clearly broken and it took until later the first night to get it changed for one that would be suitable for our 5-month-old baby to sleep in. I tried to call reception to report these things but the phone in our room didn’t work. I asked to be moved and was told there was no availability despite the hotel not seeming overly busy. The drinks selection is relatively poor and the (sometimes quite abrupt) staff don’t seem to know how to make them as sometimes there would be completely incorrect ingredients or you’d end up with half a cup of grenadine. If the beer isn’t watered down then it’s the most tasteless beer I’ve ever tried. Be careful here if you have food allergies. My daughter has a cow’s milk protein allergy and as a result we need to have a dairy-free diet and are also excluding eggs to be safe, but the allergen information here is nonexistent if not outright deceptive. There are signs proudly displaying various allergy icons which imply those icons might be present elsewhere on the food labels but no. Most of the time the food labels are handwritten and feature no icons; other times they’ll be printed and have some icons but clearly be missing icons for containing milk when it’s a dish in a cheese sauce; sometimes food will be unlabelled. On our last day they swapped to new labels for the food which had a checklist of allergens underneath the name of the dish, but at no point were any of the allergens actually ticked so again it’s completely useless. Credit to Angelo who was very helpful and knowledgeable about allergen information for the middle few days of our stay, but the rest of the staff were utterly clueless; I asked the chef at the (extremely limited) snack bar which items contained milk and his response was “I don’t know”. You’re given a form at check-in to tick the allergies you have, but showing this form with the Milk and Eggs boxes ticked just resulted in them asking about whether we can have Gluten and Mustard. 🤷‍♂️ I honestly don’t know if the staff understand that butter is also something we need to avoid or if they very literally just advised me whether things had actual milk in. I guarantee that we have eaten dairy at some point during our stay despite trying our best to avoid it. I won’t say the food itself was limited because it’s mostly our diet that restricted what we could eat. The quality of the food was mostly decent; nothing special but probably better than a lot of all-inclusive places I’ve been. I don’t think there was a single safe dessert during our stay; even the jelly had whipped cream all over it.