Turing Locke Cambridge

Came here for 2 nights for my wife’s birthday. Fabio was great on reception giving us good information on the area. The room was spacious with a very comfortable bed and handy kitchenette with dishwasher. We had an outside seating area overlooking the garden. A great concept differing from a normal hotel, well worth a visit. The bus into Cambridge is just outside so very convenient and makes it simpler to leave the car at the hotel.

We had just stayed at the Locke location in Lisbon and loved it, so booked a little trip to Cambridge so we could stay at Locke again. The pros: Spacious room with kitchenette and a good hairdryer and full length mirror. Great quiet area with coffee shops, rooftop bar, sainsburys, parks to walk around. Well located to the town centre as long as your happy to drive in/take a bus. Small but serviceable gym. Areas to improve: Our room was the only room basically on the whole floor with a broken outside light, quite a bad 1st impression and I just don’t know why you’d place guests in that room if it’s the only one on the floor like that?! Also had an adjoining room (locked internal door) that had a low continuous noise almost like white noise. V weird. Shower head hadn’t been cleaned properly so the water would spray in all directions. Shower had areas of black mould. Reception service could’ve been friendlier and more forthcoming with info, eg: validating key card for the gym, how to get to the rooftop as it’s quite a maze-like set up, etc. Knowing what we know now, we would probably stay again but with slightly adjusted expectations.

The washing machine doesn’t work since the first day and the staff ignored our request for room change when there are rooms available immediately on the website. The policy said the room will be cleaned every 7 days and no one came to clean in our room for over a week. We asked the staff 2 days in advance about the cleaning schedule and the staff kept postponing the cleaning time. The staff ended up telling us the cleaner will come on day 9 after we asked about it so many times. I had never seen a service apartment with such horrible service and poor organisation.