U Eat & Sleep Antwerp

Fine boutique hotel at the Harbour at the opposite of the MAS museum and RESTAURANT ZILTE.be (***-star Michelin). Good parking possibilities around that area within 500metres. Online to book upfront on plate number.

The hotel itself is quite charming - the interior is pleasant, the food is genuinely good, and the location is beautiful. We did encounter a few minor issues in our room, like a missing shower door and a damaged showerhead, but these weren’t dealbreakers and wouldn’t normally warrant a complaint. Unfortunately, the overall experience was impacted by the service. To start, there were problems with our reservation. It was cancelled without any explanation, only to be later restored with a casual “it was a mistake.” We found out that our friends, who were also staying at the hotel, had similar issues with their bookings. Breakfast was another challenge. Since it’s not a buffet, guests have to pre-order and choose a time - we selected 9:00 AM. Despite that, all food we ordered didn’t arrive until just before 10:00. Unfortunately one (very sweet) staff member was doing everything - running the front desk, cooking in the kitchen, and serving tables. A second person eventually showed up, seemingly returning from the grocery store. Both of them were clearly doing their best and working extremely hard, but the system in place simply set them up to fail. It felt more like a DIY guesthouse than a well-run hotel. The most concerning part of our stay, however, was that someone entered our room at night - using a key. No one was hurt, but it was a deeply unsettling experience. We reported it to the front desk the next morning as no staff is present on-site at night. After a delay while they checked surveillance footage, we were told that the person who entered was a late-arriving guest who had been given a master key - one that opens all hotel rooms. Apparently, this is their standard procedure when guests check in after hours and no security guard is present. What concerned us even more than the situation itself was the attitude with which it was handled. It felt to me like the front desk staff acted like we were overreacting and brushed it off with simply an apology and a 3% discount - on a stay that was, by all accounts, quite expensive. The hotel is called U Eat & Sleep, but for us, it didn’t deliver on that promise.

Unfortunately I had high hopes for this restaurant but when I visited on a Friday the place was pretty empty but service still took quite some time to be served i ordered the Caesar salad and was served a Greek salad no apologies or anything and also I never received most of my drink I believe that there are much better places for a much better price