Ultra Trans Hotel

Huge confusion regarding the room we had booked and the room we were eventually assigned, only after waiting a good few hours. We had no choice but to stay in an alternate room instead of the suite we originally booked - which they did try to correct after we cancelled the remainder of our stay. If you are not Muslim, your bags will be searched for alcohol upon arrival without prior warning. Geysers are shared between rooms so you can enjoy all 2 minutes of your shower before the hot water runs cold. This happened every time I had a shower. Only looks good on paper, save your time and patience and stay somewhere else. Highly disappointed. Added an extra star for the view.

Upon our arrival our bags were opened and searched without any prior warning from the hotel, which was very upsetting. Imagine arriving at your hotel after waiting 7 hours to check in, and the first thing that happens is that you have your luggage searched. A hookah I had bought was confiscated we without any reason being given although smoking cigarettes is allowed all throughout the hotel. Once we got settled into our rooms after a 30 minute wait, I went to take a shower. Only to discover a few minutes after I jumped in that the hot water had run out. Oh yes, I've also been having problems with the wifi . Kinda really dissatisfied and upset.

Worst hotel I have ever stayed in my life! 1. Hotel searches your bags upon arrival without prior warning and will confiscate any alcohol and hookah. 2. Wifi speed was almost non-existent, couldn't even load webpages. 3. Water was luke warm and finished after 5min. My friend had a cold shower. 4. Breakfast is too basic. Other Cairo hotels of similar price served much better food. 5. Location too far from main tourist attractions. Down town is better. 6. Worst of all, we came back to the hotel at night to find some other guest was staying in our room! Imagine our shock when our room key didn't work and a stranger opened the room door! When asked, hotel said they moved all our stuff to a different room, without our consent! The hotel argues they had told my friend beforehand but my friend is adamant the hotel only mentioned they MIGHT need to change our room. The hotel had our phone number but never called us to ask permission. And it gets worse... a. All our stuff were dumped in big plastic bags, it took AGES for my friend and I to sort out and repack. b. Luckily nothing major was missing but my friend lost her face wash. c. The hotel personnel was extremely rude and unapologetic. When asked to speak with his manager, he even lied and said he is the manager. Only when we threatened to give bad reviews did he ring his manager. d. After a very long argument, the hotel only offered us 15% discount. This just shows how little respect they have for their customers. Have never experienced such anger, frustration and waste of time with a hotel.