Universal Hotel Neptuno Adults Only

Really nice and helpful staff, clean rooms, nice hotel, pool with bar and possibility to order food. The hotel included a restaurant with excellent food. A beautiful beach right in front of the hotel. Overall, we were very satisfied. One of the biggest discotheques in the area is right next door, so it's busy at night. Especially if you have a room with a sea view.

I have already given this hotel a good rating but now at the check out they told us that we've taken a cola from the mini bar..we didn't even touch the mini bar and do not drink cola..it was disappointing and due to that and to the other fact that the bathroom garbage wasn't taken out in three days I'm gonna have to lower my rating.

DO NOT WASTE YOUR MONEY!!! Checked in at 9:40pm straight from the airport, was given a drinks and food voucher for money off at the restaurant and bar, went to sit on the terrace at 10:29pm was told it was closed even though I asked the reception what time bar was open until - 12, other people were on the terrace so we got up and walked around the block, bought a bottle of water and my husband got a protein shake, the. Walked back and decided we would try to get a drink before bed, it was literally 11:50pm at this point, sat at a table - still lots of drinking customers around, told again by same waitress they are now closed so we just laughed and said bedtime then! Walked through double doors back to hotel, to be stopped a jumped up little security guard with small man syndrome(my husband is a big fit guy) to be told we cannot take drinks into the hotel?!!! By which he meant the bottle of sealed water from the supermarket and shake?!! What a joke, by now I was fuming so went straight to reception whilst my husband was still having to defend his water! I told them I’d have a refund and go elsewhere this place is a joke!! Surrounding area is like jumanji full of walking dead all off their heads! - I mean it when I say DO NOT WASTE UPIR MONEY! You can’t walk 10ft with light a Polish trying to sell you something to make you like the walking dead!!