Universal Port
Osaka · Japan · 1 1 111 Sakurajima Konohana Ku
About Universal Port — Luxury Boutique Hotel in Osaka
Universal Port is an exceptional 4-star hotel in Osaka, Japan. Guests enjoy a distinctive experience combining world-class facilities including bar, restaurant, parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
Room and the view is great! Travelling with kid, they provide kids stuff. They even gave us two free minion coo towel which a big help for visiting USJ in summer. The room service also good and fast. We left a cellphone in the room after check out and realize after leave the hotel. I called in and ask whether they could find the cellphone for me. They respond was really quick, they called me soon after they found it. I went back to get it and all the process was really smooth.
We spent three nights at Hotel Universal Port, primarily because our child wanted to visit Universal Studios Japan—especially Super Nintendo World. Since we didn’t purchase Express Passes, we wanted a hotel close enough to get to the park early and beat the crowd. Staying here turned out to be a smart decision. The hotel is just a 5-minute walk from the Universal Studios front gate, which made it very convenient—especially with young kids. Although the park opens at 8:00 AM, people begin lining up from 6:00 AM. Being nearby allowed us to leave around 6:30 AM on all three days and easily access Nintendo World each time without major hassle. Room-wise, we stayed on a higher floor with a view of the lake and overpass. The moonlight reflecting on the water offered a calm and scenic atmosphere. The hotel is large, quiet, and clearly designed to accommodate Universal Studios visitors. However, I found the service underwhelming. Housekeeping came daily to change sheets and remove trash, but there was little else to speak of. For instance, no complimentary water bottles were provided—you need to purchase them from a nearby convenience store. At over $400 per night, the price is on the higher side and not fully justified by the service level. In short, this hotel is only worth staying at if you’re visiting Universal Studios. For other purposes, I’d suggest staying elsewhere to save money.
Excellent location close to USJ. The breakfast was quite good. We sprung for a top floor room and were pleasantly surprised by the personalized check-in. A small thing for sure, but nice. The restaurant and cafe were fine, nothing spectacular. The inclusions with the fancy room were well worth it IMO