Universal's Loews Sapphire Falls Resort

It had been since 2018 since we’ve been out to this hotel and we absolutely fell in love with it. We had decided that it was time to get back out to Florida and what better time than July to take a vacation. Location, staff and amenities if I could, I would give 10 stars. This hotel is basically an island paradise without having to be on an island. Thank you so much to the staff that made my wife’s birthday a smashing success. We could not be more satisfied/pleased with our experience. If you have not stayed at this hotel, you are seriously missing out. Yes, it’s a little pricey, but it is worth it. Pool area with open bar, ferry ride to city walk where an abundance of restaurants, shopping and theme parks are located. We could not be more satisfied with our stay. Don’t know when but we will definitely be back. Also, thank you for spoiling Kimberly. She absolutely loved it.

Overall had a great experience. The staff is friendly and the rooms are very clean. One thing I think they should do is make microwaves available in the resort. It is a huge resort and they charge $15 a night to have microwave in your room and should just have it in public areas for use. The water taxi makes it easier to get to the parks. Nick the supervisor is really awesome. My mother's room key was not working and he was very helpful. A great experience overall.

The room was clean and spacious, with easy access to the parks. Loved the water taxi, a nice quick calming commute for when returning from the parks. Unfortunately I was double charged for my stay and incidentals. I had checked in on Wednesday with no issues and on Friday I was charged again for a prepaid amount I had placed months ago, the incidental fee and for the whole week stay again. Front desk stated they would negate the charges but it could take 2-3 days. I was charged again for my full stay after returning home and had to open a dispute with supporting documents. Even back and forth communication with my bank this process took over 7 days to resolve, the hotel really made no efforts outside of an apology. I had to go back and specify to have my food charges to the room be placed under my paid incidentals in order not to incurr more charges. I would have rated this hotel higher, but I definitely think they need to review their check in process for accuracy and their billing system, so this does not happen to anyone.