Urban by CityBlue Kigali Rwanda

Brilliant hotel. Accomodation was great. Rooms are super huge and very clean. Service was top notch. Only thing they should look at is their breakfast option.. probably add more variety. Lunch and dinner off the menu was really good.

I spent a night in this hotel ( urban by city blue , Kigali) and had a great customer service, the team Is brilliant, the hotel is clean and great location ( security and close to downtown, ) however I had a terrible experience with noise from the kitchen as my room was right under the kitchen, it feels like I was sleeping under a construction site . The kitchen activities ended at midnight, after multiple calls without action , and early morning at 5 they started again. I would advise the hotel Manager to install a soundproof or change those rooms into storage or offices .thank you, respectfully.

Buyer beware! I booked a room in early December for a stay at the end of January. The day after booking I tried to reach out to cancel and did not get a response. I tried following up several times. As my booking got closer I tried reaching out through several different avenues. I finally got a response, and they confirmed my booking would be cancelled and no fees would be applied. Unfortunately, at the time of the original booking they charge my credit card and have still not refunded me after more than 2 weeks and I can't seem to get anyone to acknowledge my emails. Very poor customer service. Would not recommend booking with this hotel group.