Urban Oasis Aparthotel

I am disappointed with my stay, I have booked for 5 nights and the washer dryer does not work properly. My clothes are still wet from the day that I checked in here. The places looks modern and furnishings are quite nice, it's actually quite a nice place. However, I am very disappointed that the machine doesn't work and my clothes are still wet, I have been down to the reception area a million times, not once did they try to offer me something for the inconvenience or dry it elsewhere. Can you imagine having to go down everytime to inform staff that you're facing an issue. When I checked in I also had to request new towels and informed them of a very strong stench in the room that nearly made me checkout. I booked through Expedia and they say the property is upholding their right to deny further service and I should checkout for a refund. What kind of response is that? As a professional with international experience at 5 star hotels in Dubai, I can truly say this kind of response is not acceptable, nor is the service. There is not even satellite TV channels as advertised online. Not very convenient for someone that takes time to select a hotel based on the services or amenities available that's advertised online. I must say that staff did try their best but I guess management couldn't be bothered to ensure that guests are truly taken care of. Let's not even mention people just opening my door when I am asking who's there, mind you I'm in the nude! **Update on review** Your response is really abhorrent, the way you responded as a business owner or management is extremely poor. This is an honest review on my end and your failure to address this matter appropriately is concerning to say the least. I booked here because it looked good on Expedia and it came with a machine. I didn't demand anything be replaced, your maintenance team said they would replace it and I was very polite to all the staff and grateful for their efforts. However, there were issues and it's not been addressed effectively with no longer proper solutions. This is not a revenge post and people have eyes and brains to see that. There are many more posts of dissatisfied customers and they are very valid. I am an international traveler, please do not waste my time. Will you pay for all my relocation costs now that I'm already here? That is why I stayed because I will have to bear the burden of relocating and I am extremely busy to hop up because and incur costs due to your incompetence. Thank you for your immature response. Note to anyone, check the other responses from the management on complaints, it's not very mature.

Please do reach out to me as the employees not knowing theres a time and place for everything is a problem .Urban oasis is still a business . I have not booked in but visited the bar alongside the rooftop bar too . But your employees and their substance abuse needs to be addressed . Evidence can definitely be provided , they probably high right now .🤷‍♀️🤦‍♀️.

My friend and I have spent well over a thousand rand here—not just once, but multiple times. We’ve been loyal customers, but clearly that doesn’t count for much. Tonight were in the middle of our drinks when a barman walked up and told us, “We’re closing at quarter to nine, you need to leave.” No explanation, no warning—just straight-up told to get out while we were still sipping our drinks. So we left, a bit shocked and confused… only for a security guard to come running after us minutes later to say, “Oh wait, actually we’re not closing—staff were just changing shifts. You can come back for a free drink… or well, buy one and get one free.” Really? That kind of inconsiderate, unprofessional behavior is not how you treat regulars—or anyone, for that matter. If you’re switching shifts, communicate it better. Don’t kick your customers out mid-drink and then chase them with half-hearted apologies and awkward “buy one, get one” deals. You’ve lost our business. We’ll take our money, and our good vibes, somewhere else.