V Hotel

We stayed here for New Years weekend hoping to get away from fireworks. We stayed in the Little Red Riding Hood treehouse and it was lovely. The winding stairs going up can be a workout with luggage so pack light. The view from the large window is nice with the trees and cars going by. It was surprisingly warm with the floor heating. The rain shower was a good size. I wish the loft up top had something more. The bean bag up there was stained so we didn’t really use it. There is a hot water kettle and stocked mini fridge in the treehouse. Breakfast was good and a nice variety. Dogs are allowed in the hotel but the treehouse. There is a bus stop right in front of the hotel and only takes 20 minutes into the city center. The hotel has its own parking lot with electric charging. It was loud during New Years with the fireworks and church bells but overall a nice stay.

Dear Management of the V-Hotel, For over a decade, I have been a loyal guest at your establishment – despite the fact that your hotel lacks both a 24-hour reception and a restaurant. But hey, I’m nothing if not easy-going. Recently, I had the pleasure of sitting down at a fantastic Italian restaurant with our CEO (a rare guest, mind you) and my new boss (yes, new boss). It was late – around 9 PM – which, for a business traveler looking for a moment to unwind, is hardly an unusual time for dinner. We had just been served our starters when the drama began: a call from your hotel, insisting we immediately complete the registration process. Yes, immediately. Now, I understand the importance of formalities, but the circumstances were crystal clear: I politely requested an exception, explaining that I was a longstanding guest and would gladly finalize the registration upon arrival. The response? A firm, uncompromising NO. No “let’s see what we can do,” no “we’ll try to find a solution.” Just a hard, frosty NO. But wait, there’s more. I was unequivocally told that unless the registration was completed by 10 PM, I would be charged for all three rooms, and we would not receive any key cards. So, there I was, in the middle of what should have been a pleasant evening, fumbling with my smartphone to send contact details to the hotel, waiting for responses, and then battling with your state-of-the-art registration forms – which crashed after every third input. This ordeal, by the way, had to be repeated multiple times for all three of us. Meanwhile, our fine dining starters were busy transitioning from “delicious” to “inedible.” In all my years of traveling, I have never encountered such unfriendly, inflexible, and downright customer-hostile treatment. And this from a hotel where I have spent countless nights and, frankly, probably sent more colleagues, friends, and clients than I ever stayed myself. What an absolute disgrace. Conclusion: Not another penny, not another dime (or pfennig, if anyone still remembers those), and certainly not another second of my time will be wasted on your hotel.

Parking lot very compact and small. Receptionist not exactly polite or customer friendly. Second receptionist (checkout) didn't care at all about complaints Don't go there !