Valdepalacios

We stayed here for one night with a large group during our annual foreign car rally/tour with our clients. Owner Elizabeth was very friendly and professional in the entire organization of our stay. The staff is extremely friendly, the service very professional and the food is fantastic! But above all: the ambiance here is unique! A nice extra: the safari early in the morning! Thank you for your hospitality on behalf of team Prins and our guests!

Beautiful place with free bikes and lovely cycling. Fantastic breakfast and helpful staff. Our only issue was that our spa bath was broken so we had to move room to not such a nice room. The staff moved all our clothes when we were out and were genuinely apologetic. We would go back especially in May when all the wild flowers are out and you can see wild boar , herds of deer and lovely birds and butterflies. A very peaceful place. The Michelin restaurant was excellent. The whole experience from the ambiance, service and the food. We would recommend you eat there.

In my view their pricing is excessive for the quality. They need to have better hotel operational management. Front desk is in shambles, disorganised, clueless and do not really understand professional customer service definitely not people with actual training. We were recommended by friends and family that stayed many years ago - when the property probably saw better days and people lacked options. Maybe we paid more for a bigger room with nice view but still in no ways can justify few nights we paid close to 450 euros a night. It’s a 3 star at most, certainly not of the standard to be called a leading small luxury hotel. The property lacks maintenance with shabby fixes, tacky concrete features and constructions in gardens, both hardware and service lacking attention to detail. Spa neglected inside the pool slime cling to the walls. The best part of the hotel is the grounds the nature (ignoring the outbuilding collecting junk), good also are the restaurant maitre’d, who is very professional / waitstaff who were friendly, and the drive through the finca though a stretch to be called safari. Their food they try hard with presentation, ok definitely not Michelin quality which seems it once had not even bib gourmand, kitchen seems over staffed and stressed - again pricing very expensive for the meagre output, also cocktails almost 20 euros for basic grocery store gin, before VAT. I’m fine to pay that prices at real quality hotels but not for thre standard offered by this place. I am really confused by the high rating they have. It’s ok if the price is 150 euros a night. If I were tourists that came to visit fro overseas I’d be sorely disappointed.