Valeria Madina Club Resort All Inclusive

Hygiene is extremely poor, birds on the restaurant above and by the food. Toilets are not cleaned regularly and tables are not wiped down. When the glasses run out, the staff will swill the glass with water and then use it for another guest. As a result family members and other holiday makers have all reported upset stomach issues and have spent up to 2 days in the room. Air conditioning does not work in the rooms and there isn't anywhere with the resort that has functioning air conditioning. On arrival, reception staff provided 2 key cards to rooms which already had other guests in. Glasses given freely to guests around the pool, and shards of glass in many areas. All entertainment day and night is in French, no attempt to translate into any other languages. If French speaking you are served at the bars, if not you are left waiting. This hotel does not try to accommodate any other nationality and you are ignored by staff. One or two very nice individuals within the main bar who really tried to make you feel welcome. At the water park you are unable to get a drink or use the 1 inflatable for the slide as there are so many people just pushing in and not waiting. In the nightclub you are charged for drinks and everything stops at 11pm in the bar area. The music is French drum and base or African drum and base, played full blast on repeat all day long around the main pool. After multiple complaints about the safety and poor hygiene throughout the holiday, We were given lip service about the desire to improve and accommodate. Nothing improved. The bar manager was the rudest person and deliberately targeted English and refused them more than 2 drinks per person whilst serving French guests with multiple drinks and serving ahead of the English despite having queued for ever as it was.

This hotel was one of the worst hotels ive even been in in Marrakesh. The city is already way too hot with 45 degrees outside how can a hotel not provide good air conditioning in the rooms? We couldn’t sleep for 3 days in a row, the air conditioning was so poor and when we asked if it was broken at the reception they just sent us a guy that said it was all good now but nothing changed at all. If you wanna spend such an uncomfortable holiday come to this hotel. other than that service is okay and the staff here is also very nice

Absolutely awful if you're English. Just don't go. Everything was in French, didn't understand the entertainment they didn't even try to involve us. The lady reception staff were lovely & the room maid was so sweet. We had different coloured wrist bands to the french. Double cheak your money when exchanging to the conversation as we were £40 short. There are birds in the dining hall, so just a heads up. It's not completely all-inclusive as you have a red fob & so many complaints that they were charging people money to their rooms. The bar at the aquamarine is shut & only a shop where you have to buy things but it's so hot the drinks you take with you get warm so quick so can't spend alot of time over there. The service is do slow you can ask to be served so many times. it's like they look right through you. But if your french it happens immediately or they even stop serving us to serve them, queue jumping at it's best. Air conditioning isn't great & kept breaking down & when the power cuts happened, obviously, it would work. Just so busy there the pool was packed awful beat music round the pool just asked politely if they could put on some works wide music maybe not French & got told were not just accommodating you go to another pool. But where we were sunbathing, they were at least 12 English & just wanted something a little different. As they had gone to lunch anyway. The list is endless, cockroaches, and ants in the rooms. I travel a lot & would never recommend this hotel. As it's sold out of France by a travel company to send them there.