Van der Valk Hotel Heerlen

Lovely time spent in family. The room was spacey, the shower box was amazing. The breakfast was good, but not "mind-blowing". The pool was very nice. The restaurant for lunch and dinner was amazing. The service was super nice. The hotel had a "luxury" feeling but suitable for families. Well done to all!

Well equipped rooms, clean and good beds. Coffee / tea facility available. Good price / quality. Breakfast and dinner are okay. We also had a couple of times a dinner here while we stayed somewhere else or just came by. It’s always good, enough choice on the menu.

Service was really bad. Women on reception did everything to ruin our good memories from being there. It’s all started at the hotel bar there we went to had some drinks. We asked for a bill but our waitress forget about it and after 15 minutes of waiting we went directly at bar and paid. And next morning during check out receptionist started accusing us of stealing. She told us that she doesn’t have any information about us paying at the bar. I told her “well now you have, because we told you, and you kinda have to believe us since we are your guests here”. But she didn’t care, she just wanted us to feel bad. This is anything but not the hospitality. And believe me she knew what she was doing with a big grin on her face. I was speechless. she kept saying “I will check this information with my colleagues”. And keep smiling like a creep. Very unprofessional. Ruin our good mood over 14 euros. Pathetic really. And all this situation was so preventable. Of course you can ask later your colleagues from bar, of course they will tell you that we paid. But she needed to show us that she don’t trust us.