Van der Valk Hotel Nivelles Sud

Room was great, I would maybe make the pillows a bit more comfortable (possibly from my personal liking), service was the best I’ve ever seen in the hotel restaurant as it was full of people and still attended and got high quality food in a heart beat. The location is also good as it opens up to a beautiful area of Nivelles. One little thing though: please fix your elevators, they are a bit erratic 😂 Sometimes I press the button and the button turns off. The small elevator I gave up on as it doesn’t even close its doors but sometimes appears downstairs with the doors open, weirdest elevator ever 😂 😂 😂 Other than the elevators, awesome hotel!!

The hotel Is pretty standard from room point of view. But the restaurant is really fantastic. The breakfast is a buffet with a so big selection of food that is not possibile to immagine. They are also keeping an eye on vegan and gluten free items. Really amazing. The spa and gym center is big and open also to external people.

UPDATE There is no management in this hotel at all. No staff member is authorised to do anything at all and all blame eachother for constant and repeated failings. If you are looking for a well run hotel with any element of customer service, avoid this place. Tried room service. Ordered 6 things. All were wrong - see photo. Staff response " yes it is all wrong but the restaurant is busy". Staff had no clue how to use the electric car chargers for hire cars. They should just say download the Tesla app and use those chargers rather than drive for 10 minutes and see if there's a charger in town. The room service menu is ......kept at reception.....not in the room...Not sure who worked out that's how guests want it to work? Some restaurant staff excellent, some erm...not so. Don't get seen dropping bread roll and still serving it...don't take starter cutlery away and not replace it for main course. No bath in bathroom.. Pool only available for swimming at certain hours. Breakfast excellent, breakfast staff excellent. Wet robes not replaced in room. Coffee machine in room didn't work. Reported it, 4 days later it still doesn't work. Mini bar not refilled when empty from day 1. Cups removed and not replaced so even if it did work there is nothing to drink from. Kind of average hotel but poorly run. Looks good from outside and in pictures. Balcony ok. Jacuzzi in wellness centre has been broken for 3 days now. Pool has sharp broken tiles on the edge of the pool. There are sharp pieces in the pool floor. None of the hotel chosen option buttons to review the hotel were appropriate for this stay Luxury-.no, definitely not Great view-yes, of car park Quiet...car park overloaded and hotel events. High tech- room had a TV but no smart devices or tech at all.