Van der Valk Hotel Utrecht

Van der Valk has a special place in my heart. It’s connected to my childhood memories and family. I love the food, the care and the quality they offer. The rooms are always clean and on the highest level. It’s worth the money the ask for it !

It’s not bad. Rooms are clean and large. I love that they refill the amenities everyday. It’s comfy but it feels a bit sterile. Ironing board and iron in room. View overlooks the highway and is far out of the city centre. There is no sink in the loo so you have to go wash your hand next door in the bathroom. Service okay not too friendly not too rude, just average. Breakfast was pretty good but expensive. In fact the whole stay is quite expensive for what it’s worth.

Disappointing Experience – Not What You’d Expect from a Hotel of This Standard We are currently staying at this hotel for several nights, but after just one night, we are already considering checking out early. Upon returning to our room, we found that housekeeping had barely touched it. The bathroom and toilet were left completely uncleaned, the floor still had crumbs from the night before, and the beds were left in disarray. The coffee machine hadn’t been refreshed — used capsules were still there, and no new ones were provided. None of the disposable cups were replaced, leaving us with nothing clean to drink from, and even the bathroom cups were left dirty. When we contacted reception, we were informed that rooms are not cleaned daily and that it is “common” for this to be done every few days. I travel frequently, both for work and leisure, and this level of service is far below what I’ve experienced even at more modest hotels. If this is the standard, we will be cutting our stay short. Additionally, the room lacks many of the basic amenities you’d expect — there is no minibar or fridge (despite being listed on the website), no drinking glasses, and no restocked essentials. For anyone considering a stay here, I’d strongly recommend clarifying what is actually included before booking. A hotel at this price point should meet at least the basic expectations of cleanliness, comfort, and transparency.