VAYA Galtür Paznaun

I'm sure, it's the perfect place to enjoy a holiday all days, entirely year. Perfect location, to get in touch with nature. The staff on reception was so professional and friendly. Good food and drinks. Don't forget to ask she's Wein Cart. Amazing. Thank you Team Vaya

** Again a fantastic VAYA experience ** The infrastructure of the hotel is excellent. Renovated rooms with the typical wooden-VAYA look and a beautiful inox swimming pool. We enjoyed the three sauna's and the steambath too. Mario's team is friendly and takes care that you can enjoy a worry-free arrangement. The location, right in the center of Galtür, is the perfect base for activities in the Paznaun-valley. Guided hikes from the tourist office start at the central place, right in front of the hotel, and the shuttle busses (included in your guest card) provide a good service throughout the valley.

We stayed over a week and had all the comfort and quality of food you'd expect from a hotel in this class in Austria. Friendly staff from Croatia and Bosnia, but it helps if you speak English (not just German, as most staff won't understand you). Several Finnish saunas, one huge, seem a bit much, and one steam room, but unfortunately only a small pool unsuitable for more than two strokes one direction, and no yoga or fitness room for stretching after a day's skiing - not the best division of fitness/wellness space, perhaps. It is a chain and you feel the difference to an owner-run hotel, as special requests are difficult to communicate to the staff and there is little enthusiasm to accommodate them - e.g. I had to ask several times to finally receive my complimentary bathrobe (as they had supplied one too few for our room), and my request to borrow a mat or rug for yoga was unsuccessful. Cleaning staff were friendly and thorough, but did not understand my request to not put on the whole dishwasher for a single dirty cup and two spoons. They even did this after I had hand washed everything, which seemed very wasteful. No sign of separating and recycling rubbish. Also the whole hotel is heated extremely warm, in every room (feels like 21 degrees), so you sweat as soon as you put on anything but a t-shirt to get ready for skiing. The boss merely advised me to open the windows at night, so I had to figure out temperature control on the radiators myself by looking behind the wood panels underneath the windows, lifting them off and finding the wheel on the radiators. If he didn't want me to do this myself, it would have been nice if he had sent someone to do this for me, but again even though the blonde lady at reception had told me a janitor would come to lower the temperature in our suite, nobody followed this up so I had to come back the next day and ask again, just to end up fixing it (quite easily) myself. The way energy is wasted and precious heat simply let out the window doesn't exactly make you feel better about a holiday that already has a pretty high carbon footprint.