Vesta Maurya Palace

Decent Stay with Some Improvements Needed ⭐⭐⭐⭐ We stayed at Hotel Vesta Maurya during our Jaipur visit, and overall, it was a good experience. The hotel was neat and clean, and the food was delicious, especially the breakfast buffet, which had a great variety. The location is also convenient, being close to the station. The staff was quick and provided good service whenever needed. However, there were a few areas that could be improved. Hair dryers were not available in the washroom, and even if you bring your own, there are no sockets near the mirror to use them. Basic amenities like slippers, toothbrush, and toothpaste were not provided upfront and had to be requested separately. Additionally, the pool was quite dirty and didn’t seem to be maintained regularly, which was disappointing. Overall, it's a decent place to stay with good food and service, but a few improvements in amenities and maintenance would make it even better

No accountability or assurance of any service. No separate calling lines for reception or room service. The different buttons for the same do not work. When you call them for something, they say they are going to do it, but never get it completed. A couple of instances, I called them for dental kit (which ideally should already be placed in the washroom), the person said he's sending it, but no one ever came. Another time, I called to ask them why wifi user name and password are not working. He said it's a server backend issue, should resolve over night. Anyways, there was very poor network connectivity for Airtel and VI inside the hotel room plus this wifi issue. I thought it's okay it can happen with any wifi provider. The next morning I had to do some high bandwidth work at 8 am. I literally thought by then the wifi issue would have got resolved, but it didn't. I tried using my mobile's data, but it failed. Irritated me called the reception again wondering why the wifi issue is still not resolved. The lady this time at the reception told it's not a wifi issue, your password is expired because it has lost its validity. The person a night ago told me incorrectly that it's a wifi server issue, this time I'm told it's an invalid password issue. First of all, the services should be valid for the entire duration from check-in till check-out and cannot get expired or invalid prior to that, that too when the entire stay is already fully paid prior to check-in. Secondly, no accountability of the people sitting at reception who are supposed to resolve these kind of issues. They just want it to let go off, irrespective of whether or not the problem is solved, that's such a waste. No one responding to the requests (dental kit), no one trying to solve an issue caused by their own end (wifi password expiry). Apart from these issues as well, the hotel boasts about parking. On that, the roadside unsafe parking is provided. Now who is responsible for overnight parking of the car outside the hotel premises, everyone knows - literallly no one. In short, the services of this hotel are not at all worthy of a 4+ star rating this has right now, these ratings and reviews seem to be fake honestly. This is no more than an okayish 3 star property. But I'm giving it 2 star just because even you expect accountability and completion of service requests from a 3 star one.

One of the Worst Hotel Experiences – Avoid if You Can! I had a very disappointing stay at Vesta Maurya Hotel. Right from the moment I checked in, the experience was below average. The fan in the room was not working properly – the regulator was faulty and despite multiple complaints, no one came to fix it. The room remained uncomfortable throughout my stay. What made things worse was the poor service. Basic requests took forever to be addressed, and the staff seemed either disinterested or overwhelmed. There's clearly a lack of proper management or training. The worst part, however, was the rude and unprofessional behavior of the front office staff. Instead of being helpful or apologetic, they were dismissive and even borderline arrogant when I tried to raise my concerns. It's honestly shocking how such poor customer service exists in a hotel that claims to be reputable. The behaviour and callousness can be evidenced that the front office staff claimed that they had very few rooms with fans so either you take it or leave it. For a 3 member stay they have no provision for giving the third towel and glass in the room. I would strongly advise against staying at Vesta Maurya Hotel. There are far better options around with more respectful staff and proper room maintenance. This was truly a regrettable experience