Vice Versa

I would like to sincerely thank Suzanne at the front desk for her outstanding hospitality and kindness. She was incredibly warm, welcoming, and went above and beyond to make our stay comfortable. Her smile and professionalism truly made a difference and left a lasting impression. Thank you, Suzanne, for being such a wonderful part of our Paris experience!

If I could go back in time and stay at a different hotel, I would. This was one of the worst hotel experiences I've ever had. The worst incident was one of the hotel employees walking in on us naked, in our hotel room... and never apologizing or calling us or anything afterward. Our room was locked and we were sleeping. It was very disturbing. I waited and waited for someone to contact me about it and got nothing. So I approached the manager of the hotel and the only solution she could offer was €40. I don't think a stranger seeing me naked and traumatizing me is only worth $40 but I'm not going to argue with someone in a foreign country. they eventually blamed it on not using some sort of magnetic card that you're supposed to stick inside the wall.. but how am I supposed to know to use this magnetic card if you don't explain that, at check-in? they never showed us that. they just gave us our keys and sent us on our way. We were so jet lagged that we went into our room and shut the lights off and locked the door and that was it. And then the next thing you know, they're walking in on us naked. they are so full of excuses it's not even funny. zero accountability. Another issue was that same manager literally raised her voice and ordered us out of the dining area because we weren't moving fast enough. She never asked us to leave until that very point. Extremely rude. It was myself and three other Americans sitting there and no one knew we were supposed to leave. Why raise your voice and be rude if you haven't yet asked us to leave? Also the fire alarm kept going off over and over again. Even while we were sleeping. Terrible. On top of all this, they demanded in the middle of the day to let a technician into our room to check on the windows? What does that even mean? We had to let them in because we had no other choice but it was very strange. Extremely uncomfortable. The only thing good about this place was the cool themes and the breakfast. The eggs were really good.

I booked this hotel in a package with a holiday company to celebrate our 10 year wedding anniversary - room, flights, transfer. First day we arrived, we paid the extra to upgrade to wrath room plus expensive city tax which is not advertised on their site a charge. The rest of our trip started off lovely by staff leaving us a note wishing us a happy anniversary however it goes down hill from there. Once in our room we spotted it was very dirty - dust everywhere and hair all over the bathroom. I flagged this with the receptionist and said we would be happy to pay extra to be upgraded to a different floor. I’m not certain if it was crossed wires or not but we did swap rooms to a room on the same floor which she called an upgrade! Looked the same - if anything smaller than the previous small room we were given however it was clean so I guess it was an upgrade. We included cocktails with our booking so after the room ordeal we figured now would be a great time to get those and finally get relaxing however this didn’t go to plan. Cocktails are made using an iPad that didn’t wanna work and staff that don’t really seemed trained in using this system because while she really did try and was extremely apologetic throughout the process it took over 35mins to get them. You can order room service using the QR code and while I was trying to suss out the system online I accidentally ordered 2 more - however these ones were far better. Room is quite stuffy and the air con system is loud. They aren’t as sound proofed as you would think as every time another guest flushed a toilet you could hear it! However they do have black out curtains and good windows and bed was comfy so a sleep in is easy to achieve. We did try the steam room and that bit was lovely! Really recommend trying that if you still book once I’ve finished my review. On our last night after a busy day getting souvenirs we headed into town to eat. I noticed we got an email about checkout. Hotel was trying to charge us again for the room (which I’d paid already), 2 breakfasts that we never ordered or got. City tax and theme upgrade were mentioned but subtracted from the bill as we paid those when we arrived. The stress we endured on the way back to the hotel was horrible - only for it to be brushed off by a man who I’m pretty certain still thought we owed for breakfast because on his system we didn’t owe for the room. I’ve read through the reviews since staying and I’m not alone. The hotel responses seem to not accept responsibility or blame their customers. We all can’t be wrong. I’m not certain how 4* hotels are rated in France but where I’m from I’ve stayed in better 2*. Do yourself a favour - don’t be drawn in like me by the fancy themes - it’s not worth the price tag!!