Viceroy Riviera Maya a Luxury Villa Resort Adults Only

We had a fantastic stay at the Viceroy Mayan Riviera. The villas are private, spacious, and the private lounging area/plunge pools are perfect. The staff is top tier- courteous, accommodating, responsive, helpful, and over our 5 day stay we did not see a single person on staff without a friendly smile on their face. Joel met us on our first day and answered all our questions, helped us throughout our trip with taxis, dinner reservations, and anything else we needed. We highly, highly recommend massages at the spa. Our providers, Marina and Erandi were amazing. We enjoyed our time at the spa so much that we booked additional services for our last day there. At the bar, they were respectful and sensitive to food restrictions and allergies and went above and beyond to make sure we were comfortable and had plenty of meal options. They have fun, themed nights, make sure to check it out! The only thing we will say is if you stay near supply room, it can get a little loud in the morning. Overall this was a wonderful experience, we have already recommended to family members and friends and will continue to do so.

The service is phenomenal. Everyone is so courteous, hardworking, and helpful. The resort and rooms are beautiful and the food is phenomenal. The staff is the best of anywhere I’ve ever been! My only complaints are that the pillows were so soft that I struggled to get comfortable enough to sleep well. The beach had a ton of seaweed despite the staff’s incredible efforts to keep up with it. It could be the season, I’m not sure, and I certainly don’t hold nature against them.

We stayed at the Viceroy in late April and so enjoyed our stay! Things to keep in mind: DO buy or bring sunscreen from off property, DO ask housekeeping for extra bottled waters, DO arrive to the pool early to nab water shoes and a good spot, DON’T spend 100% of your time at the resort (though you could), there’s eateries and other resorts down the beach that are fun to explore, DON’T get ice in your drinks… I did fall ill on the last day of our trip with stomach issues after I had a coke with ice. And DON’T forget to tip your waiters! They are so nice and helpful. Loved this resort and would certainly recommend it for its quietness, natural feel (being buried in the trees is so unique!), and friendly service