Vik Hotel Cayena Beach

Holidays in Holtu VIK are the best holidays of our lives. This hotel is a VIP zone for another hotel, whose infrastructure can also be used. The service at the hotel is fantastic, especially the reception staff. Barbara and Melany are extremely competent, patient, helpful people, they are ready to solve any problems and answer all customer questions. We Think that they have big experience in their position. The cleaning is carried out very thoroughly, the rooms are very clean and smell beautiful after cleaning. Specil thanks to Fideliwa who took perfect care of our room. When our faucet broke, the technician came very quickly. We has an apartment with a sea view which was amazing!!! Food is very good and varied. Hotel have private beach with beautiful views and always free sun loungers. In short, we cannot imagine a better hotel choice in the Dominican Republic. Thank you and I recommend for everyone!!!

It’s a good hotel if you don’t get to pay the full price. But travelling to come to a beach full of seaweed, no kids pool because it’s under construction is very dishonest. There are no mention of such events in their website and I booked 20 days ago!!!! The kids club is a joke… the activities advertised are somewhat done but you’re unsure of what will going on. Also I saw 2 kids leaving the kids club and the person who was supposed to take care of them didn’t notice and didn’t care. Yes you get a break but not what they advertised! Careful call before to check that everything is in order!

The pictures and reviews are very misleading.. this is not the resort that was presented to me upon arrival. The resort is very old and outdated and needs major upgrades. The food was disgusting. Customer service was lackluster. I checked in a little earlier than check in time so I was told to go to the buffet. The food was very disappointing and barely edible and was already a bad first impression to me. I went back around check in time and the representative simply walked over to me to hand me my keys and told me to go tell the bell boy my room number instead of doing it himself. I wasn’t given any information regarding the restaurants, activities, nothing. Just handed my key card and he walked off. The print out of the map was so low quality that it was hard to read it or understand it, the font is blurred. My room wasn’t cleaned enough to my standards. There were hairs in the bathroom and on the bed. The pillows were all stained. And the rust and paint job in the room looked old and unpleasant to look at. The fridge or “cooler” that they like to call it, was not cold enough in the room. The water/plumbing had a weird smell to it, the sink the toilet and even the shower, the pipes are definitely old .The beach had a lot of seaweed and no one maintaining it. The alcohol was watered down or non existent. None of the employees seemed happy to be there, no smiles, no extra help, they were just standing there . The WIFI doesn’t work inside the rooms, only in the lobby which is weird. I seen a lot of mixed reviews on this resort and wanted to give it a chance but ultimately all of the negative reviews are correct and I checked out literally the next day. Even the front desk didn’t care enough to ask why I checked out early from my original 4 day stay, terrible customer service.