Villa La Valencia Beach Resort & Spa Los Cabos

Great first-time experience at a more upscale all-inclusive resort. The property is small and intimate, ideal for a 4–5 day stay. Everything met the standard expectations for this level of resort. The restaurants had solid food, but options became noticeably limited by the third night. Lunch in particular felt repetitive, with only two places open (one being the poolside bar/restaurant) offering the same menu daily. Evenings could definitely be improved—especially the lobby bar hours. Closing at 10:00pm while guests were still actively socializing was disappointing and felt a bit too early for a vacation setting. One major callout: customer service was inconsistent. It was pretty clear that some guests were receiving noticeably different treatment than others, which left a sour note on an otherwise enjoyable trip.

My stay at Villa La Valencia was very disappointing, especially considering the $2,600 we spent. While the resort itself is visually beautiful and clean, the overall experience did not match the price or expectations. First, we were charged $80 per day per room just for cleaning, which felt excessive and unfair — especially since this charge wasn’t clearly explained ahead of time. The food at the resort was not good at all, yet extremely overpriced. I highly recommend eating off-resort if you choose to stay here. Unfortunately, the atmosphere at the resort didn’t feel welcoming for Black guests. From the moment we arrived, we noticed a clear difference in how we were treated compared to white guests. Staff at the on-site market even followed us around while shopping for snacks, which made us feel uncomfortable and targeted. Another major issue was how aggressively hotel staff pressured us into signing up for a resort membership. Even after we said “no,” they continued to push — taking up nearly half of our day trying to convince us. After declining the membership, a staff member tried to change the discount we were promised on excursions, only honoring it when we called her out. To top it off, we were unexpectedly charged a $500 deposit at check-in, which was not mentioned anywhere during the booking process. Many staff members frequently begged for tips, which added to the uncomfortable feeling of being constantly pressured. Overall, I would not recommend Villa La Valencia. Despite its appearance, the experience was not worth the cost. The lack of transparency, poor food, and unwelcoming treatment — especially toward Black guests — left a bad impression I won’t forget.

Terrible Experience at Villa La Valencia – Treated Like a Criminal Over $10 I just returned from nearly two weeks at Villa La Valencia (checked out July 19), and unfortunately, my experience left me feeling frustrated, deceived, and disrespected. What should have been a relaxing stay turned into an exhausting ordeal because of how the staff handled a simple honor bar dispute. On July 7, I requested that the honor bar be removed from both of my rooms (2601 and 2602). Grace, who had checked us in, said she would have it removed for us. Room service came the next day and removed the items. Despite this, on July 11 I received a receipt with a charge for a bottle of water and a bag of popcorn from the honor bar—items we never consumed and could not have consumed, since the bar had already been taken out. Not to mention, we had the do not disturb sign for most of our stay, including July 11, and they were never able to tell me why someone was even in my room on that day. When I raised the issue, I spoke with Manuel at the front desk, who argued with me despite clear evidence. I asked him to confirm with Grace, the staff member who had checked us in and personally requested the removal of the honor bar. Grace repeatedly assured me throughout my stay that the issue was being “taken care of,” but nothing was ever resolved. At checkout, the charge was still on my bill. When I asked for a supervisor, Agustin came out and displayed some of the worst customer service I have ever encountered. He was dismissive, rude, and flat-out refused to investigate. Shockingly, he told me that if I did not sign the bill, I would be detained by security and not allowed to leave the property. To be threatened in this way over $10 was beyond outrageous. What made this worse is that no one ever actually investigated. They never checked the hallway cameras to verify room service removed the items. They never checked door or housekeeping logs to confirm that no one entered our rooms. Even when someone from room service later came into my room (with me present) to confirm there were no honor bar items left, nothing was done. Instead, I was treated like a liar for daring to dispute the charge. The final insult came after I left, when Grace texted me to say, “It’s only $10, let it go.” After deceiving me for nearly two weeks and pretending to fix the issue, she had the nerve to brush it off like it was my fault. The problem isn’t the money—it’s the dishonesty, the threats, and the complete lack of accountability from hotel staff. I’ve since filed a complaint with Villa’s customer service line and have been promised a follow-up, but as of now, no one has taken responsibility. I deserve an apology and a refund of the $10, but more importantly, guests deserve to be treated with honesty and respect. Villa La Valencia failed on both counts.