Villaggio Laguna Blu

The best💙

Nice place.

Definitely not returning again! The attitude of the older reception lady was unacceptable and annoying. Beware, they call themselves a family-friendly accommodation but in fact the 2-level apartments are not quite safe for the younger kids and it is impossible to negotiate anything or make any arrangements with the reception. Finally, you don’t feel welcome there because of the numerous requirements towards the guests, while the administration staff “don’t guarantee anything”. We just returned from the Villaggio Laguna Blu after our second stay. When we traveled there for the first time a year ago, we got a ground floor apartment with a patio, everything went quite smoothly and there was no need to contact the reception. So, we decided to return this year again. The second stay was quite disappointing however. The older lady at the reception was unprofessional and rude. WE had to go the extra mile to get a baby crib, which had been confirmed and had not been provided, and all they gave us instead of an apology was “We do not guarantee anything, it is written so on the website”. There were other minor issues (our parking lot occupied, some items of bed linen missing) – not a big deal, but they turned out to be quite annoying because the reception lady snapped at us instead of doing her job and solving the issues. When we asked to talk to the management, she told us she was the management. She was also discussing our issues with another employee in a sarcastic manner in Italian (which is quite easy to understand for whoever speaks at least one other Romance language, say, French or Spanish, and we speak both). Thus, she was escalating the conflict instead of trying to mitigate it or solve the issues. Obviously, the negative feedback just doesn’t reach the owner of the facilities, as they would have gained a lot if they replaced the front lady with a more professional and welcoming one or at least sent that receptionist to a basic hospitality training as she is making every mistake in the book. After our stay, I noticed quite a lot of negative feedback about that specific receptionist on different websites. Now we will pay more attention to such red flags as it turned out to be quite a turn-off and the last thing you would want to deal with during your vacation is some rude staff acting in an offensive manner. The first-floor two-level apartment we got this time was not safe for a 2-year-old toddler. Our toddler fell from the steep stairs the very first night, then again a few days later. Luckily, the child was not hurt but someone else may not be that lucky. So, beware, they just don’t know better and give apartments with unsecured crazy stairs to the families with toddlers, without understanding that the toddlers run the risks of injury. Again, the receptionist wouldn’t want to solve, let alone foresee this problem. We wanted to upgrade to a ground floor apartment or even cancel the booking, if necessary, but once they have your money, they wouldn’t want to lift a finger to make their customers if not happy, then at least not so frustrated.