Villatel Village at Solterra Resort

What an amazing place to stay! We booked a 12 bedroom villa for my husband birthday and it was perfect for the amount of people we had. The house is extremely comfortable, everything you need it’s there. It had something to do for different group age which it made it fun for everyone. It was easy to communicate with the staff when we had an issue with the A/C which they came to fix it pretty quick. Overall a fantastic place to stay.

I reserved 2-12 bdrm villas and they were beautiful. One was themed Rock & Roll retreat and the other Cosmopolitan Coop. They came equipped with game rooms, themed bunkbed rooms, theater room, exercise room, and swimming pools and more. Although the bedrooms were comfortable, I put a 3 rating for rooms because one of the bunkbed rooms was not properly cleaned...one of the bunkbeds smelled like pee and I gave service a 2 because I call multiple times and even though they kept telling me housekeeping was coming..they never did. They only came and brought us extra towels from one of our requests. The theater room in both houses was beautiful but most of the recliners didn't recline. In the game room in one of the houses the basketball game 🏀 didnt work. On many occasions I called for many things and Noone came to service us. One of the grills only worked in half of grill. Again no service. List goes on. So I although the place was beautiful, beds were comfortable and we enjoyed our family gathering in these amazing spaces. There were a great deal of service calls that just wasn't met. I would still recommend to friends and family...I would just request a walk through upon checking in the villas so you can get a full accessment and they can address or note issues. When we checked out, I called to discuss our stay and they told me they would call me back and NEVER did. Avoided my calls.

The rooms were beautiful and the beds were comfortable. Our main floor bedroom was a warm 82°, luckily we brought an extra fan so it was tolerable to sleep. The pool was fantastic, basketball in the pool was a huge hit. The two reasons we picked the house we did were the golf simulator and the bowling alley. Neither worked the whole week we were there. They did come out to try and fix it and we did end up receiving a partial refund. We cooked every day and the kitchen while adequate was not ideal. There was a 4 or 6 qt crockpot. Way too small to make anything for a house full of people. There was one 9x13 and a couple tiny sheet pans. We bought a stack of disposable foil pans and used them. The kitchen sink water never got hot, therefore the dishwasher never got everything clean even when we rinsed everything completely and soaked the silverware beforehand. We loved the pool and that everyone was able to have their own bedroom and private bathroom.