Vincci Palace Hotel

The staff is very friendly and welcoming and helpful with suggestions on what to do in the area. The location is amazing for walkability to the markets, sights, stores and restaurants! I really enjoyed the breakfast so suggest people add that in because the coffee shop across the street opens at 10AM and there is a Dunkin Donuts which is a super yuck next door. The rooms are a little tired and the walls are thin. The mattress was comfortable though.

My recent stay at Hotel Vincci Palace in Valencia was appalling. For a four-star hotel, the experience was laughable. The price was steep, but the quality was nonexistent. The breakfast was a joke. They couldn't even provide a cappuccino unless you paid extra or were an external guest. I watched as they made cappuccinos for others while telling me it wasn't possible. The scrambled eggs were cold, and food replenishment was slow. To top it off, a staff member was eating directly from the buffet while refilling it. The rooms were tiny and poorly lit, with a dysfunctional lighting system. I booked a premium room with two separate beds but was initially given a small room with a double bed. It took a complaint to get moved, and even then, I'm not sure I got what I paid for. To add insult to injury, the bathroom amenities were laughably inadequate. A room for two people had toiletries for only one person. Are they seriously suggesting that we share razors and toothbrushes? It's absurd. Basic amenities were ridiculously overpriced—a small bottle of water cost €2.50. What's even more appalling is that my friend, who was staying with me, had already expressed these same complaints to the staff, and they did absolutely nothing to address them. It's clear that customer feedback falls on deaf ears here. Overall, this hotel failed to deliver on every level. Avoid it unless you enjoy being ripped off and ignored.

Unfortunately, I had a disappointing experience. The hotel staff was unfriendly and not helpful. Also they are not friendly or welcoming you if you enter the hotel. They advertise having a garage, but when I arrived, they claimed my normal car wouldn’t fit—even though, according to the measurements on their website, it clearly should have. Overall, the place might have been a 4-star hotel in the past, but nowadays it’s more like a 3-star. Definitely not worth the price. They don’t invest anymore in the hotel which makes the overall hotel looks really old and used. Especially the in the bath they need to make some renovations. Also there is no way to store your cloths. During your stay you have to leave your cloths in your baggage since they don’t have closets.