Vincci Soho

Edit: The Guest Services Manager spoke with us and resolved the issue quickly and professionally. We truly appreciated the gesture and ended up extending our stay for an additional four nights. Thank you! —————————- Original post: This hotel is undeniably beautiful and clean, which made the disappointing service even more frustrating. We’ve stayed at another property in this hotel chain before and had a perfect experience, so our expectations were set on this brand. Upon arrival, we found a family in a heated discussion with front desk staff, requiring three employees to handle one conversation. We waited 15 minutes without any acknowledgment or greeting; a basic hospitality failure. When we finally asked to see rooms, the staff showed us nearly identical accommodations with vastly different price points and no clear justification. We requested a queen or king bed but were first shown a room with twin beds. Eventually, we settled for a smaller room at a higher price that offered less value than comparable options. The staff seemed unresponsive to our pricing concerns. Being tired and not wanting to argue late at night, we reluctantly accepted what felt like an unfair arrangement. The lack of service transparency, combined with poor initial hospitality, was particularly disappointing given the property’s beauty and our positive experience at their sister location.

Fantastic front desk staff, extremely helpful Rooms are affordable and clean! Location is perfect, in the heart of Madrid and accessible to everything. Walkable to all events and great food options everywhere. I would highly recommend this stay to anyone.

Stayed at Vincci Soho for 5 nights in May 2025. Location is fantastic within walking distance of many of the sightseeing locations around central Madrid. Front desk staff were very polite, professional and helpful in recommending close by restaurants. Whilst the Vincci room was small it is well designed with good wardrobe space, good air conditioning and good noise insulation from the street. We found the bed comfortable. Breakfast buffet has a good selection which, whilst needing gluten free myself, had numerous signs stating those options were available. Thoroughly recommend a long breakfast in the courtyard. The only criticism is that there was a hold on my credit card which I do not object to but I was not informed during the check in process. It seems another guest had the same issue.